Scheduler Lead Rep - Days - Princeton

Conifer Health Solutions•Birmingham, AL

8h•Onsite

About The Position

Responsible for accurately scheduling diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications. Also responsible for providing guidance and mentoring of new and/or existing staff with daily work effort and proper handling of accounts.

Requirements

Minimum typing skills of 35 wpm
Demonstrated working knowledge of software/system/equipment.
Advanced Customer service skills and experience
Ability to work in a Call center environment
Ability to receive and express detailed information through oral and written communications
Course in Medical Terminology required
High achievement in productivity.
Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.
High School Diploma or equivalent
2-5 year administrative experience in medical facility, health insurance, or related area.

Nice To Haves

Knowledge of function and relationships within a hospital environment preferred
Advanced understanding in surgery procedure scheduling preferred
3+ years in Patient Access/Scheduling preferred.
1 – 2 years in supervisory or lead role preferred
Some college coursework is preferred

Responsibilities

Provides daily support/mentoring/training to new hires as well as existing Patient Access staff. Provides assistance in managing escalated issues as needed.
Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process. Enters data in scheduling system or other applications. Provides the customer with prep and other appointment instructions.
Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers’ requests.
Answers telephone calls according to designated scripting for the scheduling process. Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
Notifies customer of physician order, pre-authorization and other financial clearance requirements.
Responsible for the monitoring of daily activity and completion of performance reports and participates in special projects.