Scheduler II

Indotronix International Corporation•Lancaster, PA

6d•Hybrid

About The Position

Join our dynamic team as a Scheduler II, where you’ll serve as the primary point of contact for customer inquiries and scheduling needs. This hybrid position offers a blend of onsite collaboration (Tuesday–Thursday in Lancaster or Allentown, PA) and remote flexibility (Monday and Friday). Leverage your customer service and scheduling expertise in a supportive, growth-focused environment with hands-on training and mentorship.

Requirements

2–5 years’ experience in scheduling or customer service roles
Strong communication and organizational abilities
Comfortable with hybrid work (onsite Tuesday–Thursday, remote Monday/Friday)
Local to Lancaster or Allentown, PA

Nice To Haves

Experience with bundled job cards or work order systems
Familiarity with utility or field service operations
Proficiency in call logging and reporting tools

Responsibilities

Manage incoming customer calls and emails with professionalism and efficiency
Provide clear, accurate responses to inquiries and escalate as needed
Log, track, and report all customer interactions weekly
Assist in scheduling customer appointments, issuing reminders, and confirmations
Guide customers through pre-job requirements and ensure all prerequisites are met
Support schedulers with proactive customer outreach throughout the job life cycle
Maintain detailed logs of communications and appointment statuses
Coordinate creation of work packets and processing of bundled job cards
Remove job holds after verification and facilitate work order close-outs
Schedule temporary disconnects and investigate property damage claims
Set up IVR appointments and new meter accounts as needed