Scheduler II

Saint Luke's Physician Group•Kansas City, MO

1d•Remote

About The Position

Saint Luke’s Centralized Scheduling in Kansas City is seeking a Scheduler to join our team. You will have the opportunity to provide customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS. This is a remote position that must be located in the Kansas City Metro area. Shift Details: Monday- Friday 8:30am-5:00pm

Requirements

1 year Applicable Experience
Strong customer service skills
Willingness to work
Adaptable and eager to learn
Ability to work autonomously as well as with a team

Nice To Haves

Positive attitude

Responsibilities

Scheduling tests, procedures, treatments and services with limited supervision.
Determining financial accountability providing information.
Problem solving concerns and issues.
Providing patient instructions and education regarding preparations for tests and procedures.
Consistently and accurately completes patient scheduling with limited supervision.
Achieves quality score for career ladder level II as determined by Patient Access Leadership.
Ability to perform scheduling in at least 2 locations within scope of the position.
Consistently demonstrates the ability to problem solve customer concerns.
Consistently scores 95% on call reviews.
Productivity goals exceeded by up to 20% where applicable.