Scheduler I

Fisher-Titus Health • Sandusky, OH

3d • Onsite

About The Position

Schedules all appointments at Executive Urology, follows up on messages. Main duties are in the call center. Reports to: Practice Manager.

Requirements

• Equivalent to four years of high school with working knowledge of medical terminology.
• Operating Room procedures/terminology and admitting procedures.
• Must have ability to communicate effectively and record information accurately.
• Minimum of one year of scheduling experience and experience with PC inputting/typing.
• Attends all mandatory education programs and can describe his/her responsibilities related to general safety and regulatory compliance.
• Appearance is professional, neat, clean, and appropriate for the work environment.
• Wears proper photo identification badge while on duty.
• Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
• Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
• Participates in and completes required department specific education and training programs and can describe his/her responsibilities related to department safety and specific job-related hazards.
• Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.

Responsibilities

• Maintains knowledge of all operative software and maintenance routines.
• Schedules all appointments.
• Promotes a positive and professional image.
• Responsible for effective and efficient OR scheduling and utilization.
• Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards.
• Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
• Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
• Participates in the monitoring of operative information system quality control and its evaluation.
• Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
• Operates computer terminal.
• Schedules all appointments that require prior authorization.
• Maintains prior authorization lists ensuring it is obtained prior to patients arrival.
• Supports the mission, vision and CARES values of Fisher Titus.
• Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
• Confidentiality of all data, including patient, employee and operations data.
• Quality Assurance and compliance with all regulatory requirements.
• Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
• Communicates with Compassion - Every patient, Every time
• Engages in active listening skills
• Utilizes the AIDET communication tool
• Uses key words at key times
• Utilizes HEART service recovery techniques
• Demonstrates Service Etiquette - Every patient, Every time
• Smiles and greets patients using the 10/5 rule
• Demonstrates a calm, positive attitude through tone and body language
• Ensures patient privacy and promotes a healing environment
• Adjusts approach to respect the diversity of patients
• Assesses and manages patient's expectations of care
• Commitment to Safety - Every patient, Every time
• Follows established safety guidelines to reduce risk of adverse event through early recognition
• Commits to the Culture of Safety; If you see something, say something
• Delivering High Quality Care - Every patient, Every time
• Commits to efficient, effective and purposeful work and delivery of care
• Engages in practices that will continually improve processes

Benefits

• Medical & Dental coverage
• 401K match
• paid time off
• tuition assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED