Scheduler I

St. Jude Children's Research Hospital•Memphis, TN

17h•Onsite

About The Position

When you work at St. Jude, you’ll join a highly-collaborative work culture that inspires you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you’ll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a “Best Place to Work.” In this role, you will coordinate patient schedules to streamline each patient's time on campus and ensure a seamless experience. You will serve as a key resource for patients and their families, providing support in person, over the phone, and through electronic medical records. Additionally, you will address questions and concerns, escalating issues as appropriate to ensure exceptional patient care and service.

Requirements

Associate’s degree in Business or relevant degree required.
2+ years of experience.

Nice To Haves

Clinical background (LPN, Technical training, BSN) preferred.

Responsibilities

Schedule patients for appointments, procedures and services by utilizing the computerized scheduling system in an accurate, efficient manner.
Communicate information to patients for procedures, diagnostic imaging, future appointments, outside appointments, or changes in appointments, and respond to questions, concerns, or behaviors.
Evaluate dynamic patient needs; revise and coordinate care schedules as necessary.
Document and communicate with other team members on changing care needs of patients.
Assess, investigate, and report problems, patient/ physician/ office/ departmental complaints, or unusual situations to relevant stakeholders.
Maintain current knowledge of computer program changes, updates, rebuilds, and super-user status, as well as regulatory compliance requirements.
Represent the Scheduling department in clinical rounds, in-services, care team meetings, committees, and joint projects as a representative of the Scheduling department.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance
Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles.
Managers evaluate employee performance throughout the year—specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.