Scheduler I Central Scheduling
Atlantic Health System•Morristown, NJ
•$19 - $29•Hybrid
About The Position
The Scheduler I role is involved in patient care handling of a large call volume of inbound and outbound inquiries and requests from patients, providers for access/assistance in scheduling appointments for physicians across Atlantic Medical Group Locations. We are seeking a scheduler to fill the Monday - Friday/ 9am - 5pm shift. Hybrid after training and at managers discretion.
Requirements
- Full Time 9am-5pm schedule
- Monday - Friday/ 9am - 5pm shift
Nice To Haves
- Hybrid after training and at managers discretion.
Responsibilities
- Accurately performs the scheduling, insurance eligibility verification and ensures accurate collection of patient registration data.
- Accomplishes flexible work assignments based on daily priority, following established metrics and guidelines.
- Accurately handles incoming phone calls, SMS requests, performs patient registration, placing outbound phone calls and scheduling appointments for Atlantic Medical Group practices within a high call/fast paced call volume environment.
- Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
- Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc).
- Promotes patient portal usage and connects to registration resources when applicable.
- Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
- Triage and manages patient referrals to appropriate specialty practices to ensure patients receive timely and appropriate care.
- Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the check-in process.
- Maintains and updates patient’s accounts for medical and financial eligibility. Required to operate within Epic Work queues to stay up to date with all upcoming visits requiring this review.
- Coordinates with patient and physician practice as required to obtain any missing information or to inform the patient of the status of their appointment.
- Performs real-time insurance verification and interprets responses. Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
- Proactively solicits customer feedback.
- Provides proactive and timely responses to internal and external customer needs and requests.
- Supports revenue cycle department policies, practices and goals related to the patient experience and quality outcomes.
- Meets individual productivity and quality expectations in all job functions.
- Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.
- Maintains knowledge of insurance requirements.
- Completes all required trainings, participates in staff meetings and in-services
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
