Scheduler, Home Care
About The Position
Looking for a weekend position where your scheduling expertise truly makes a difference? Mass General Brigham Home Care provides non-acute, medically necessary skilled care in the home to help “homebound” patients recover from illness or injury and manage exacerbations of chronic disease. Services include skilled nursing care (IV drug administration, injections, tube feeding, wound care, care plan education), physical therapy, occupational therapy, speech language pathology, medical social services, and as needed medical supplies. As a Weekend Clinical Scheduler, you play a critical role in ensuring patients receive timely, compassionate care when it matters most. We value your expertise, reliability, and dedication by offering: •Meaningful Impact: Be the backbone of weekend home care operations—directly supporting clinicians and improving patient outcomes. •Work-Life Balance: Weekend-focused scheduling allows flexibility during the week for personal priorities, education, or family time. •Supportive Team Culture: Collaborate with experienced clinicians and leadership who respect your decisions and trust your judgment. •Stability & Growth: Join a mission-driven organization with opportunities for career advancement in care coordination, operations, or leadership. •Purpose-Driven Work: Every schedule you build helps patients remain safe and cared for in their homes. We are seeking a part time, 10-hour scheduler to work every other weekend (Saturday/Sunday) in a hybrid position. The hours are 7am - 5:30pm. Training would be at our Beverly, MA office and would work every Saturday and Sunday for the first 3 to 4 weeks. Training will be both in-person and remote for at least 3 months. Job Summary Under direction, receives incoming communication and online requests from both patients and referring providers interested in accessing care. Performs patient registration, and scheduling processes. Ensures that patients, referring providers and other customers receive timely, efficient and high-quality service. This is a telephone/computer-based position; there is no face-to-face interaction with patients or other customers.
Requirements
- High School Diploma or Equivalent required
- Experience customer service work experience, specifically in a contact/call center environment 0-1 year
Nice To Haves
- experience in a medical office or health care setting, with Epic experience 0-1 year
Responsibilities
- Functions as the face of enterprise to initiate and coordinate registration and scheduling for new patient appointments.
- Documents all patient demographic, medical, financial, and referral information into the computer in strict compliance with established department procedures for the purpose of getting a hospital registration number and scheduling of an appointment.
- Answers telephone, triages calls, takes accurate and detailed messages using professional and courteous customer service techniques.
- Provides basic information and instructions to patients regarding the practice and Hospitals across the enterprise.
- Obtains all patient information required by the providers prior to an appointment. Ensures that the medical records are available to all health care providers.
- Completely and accurately transcribes call, referral and scheduling information in multiple systems.
- Provides excellent customer service to both internal and external customers of the Mass General Brigham Hospitals and ambulatory practices; supports ongoing communication and provides service recovery when needed with patients and referring physicians.
- Maintains confidentiality and privacy consistent with HIPAA guidelines.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
