Scheduler Coordinator (Remote)

Acentra Health, LLC

3d•$16 - $20•Remote

About The Position

Acentra Health is looking for a Scheduling Coordinator to join our growing team. As a Scheduling Coordinator at Acentra Health, you will play a crucial role in our business operations by ensuring timely assessments for Medicaid beneficiaries. You will work directly with beneficiaries, providers, and assessors to meet required assessment turnaround times and address customer needs related to scheduling. In this full-time remote role, you will serve as a key liaison between these parties, helping to ensure seamless communication and coordination while supporting efficiency and effectiveness of our services.

Requirements

High school diploma or GED equivalent required.
Minimum of 1 year of Customer Service experience within the Healthcare industry.
Minimum of 1 year of Scheduling experience.
Minimum of 1 year of Outbound Calling experience, preferably in a Call Center environment.
Strong written and verbal communication skills, with demonstrated interpersonal, organizational, and time management abilities.
Proven professionalism, adaptability, and reliability under pressure, with the ability to work independently and manage responsibilities with minimal supervision.
Proficiency in Microsoft Office programs, along with access to high-speed internet and a secure, private work environment free from distractions.

Responsibilities

Utilize automated systems to schedule assessments for completion by Registered Nurses for both in-home and facility settings, in line with contracted metrics and deliverables.
Ensure accurate and timely documentation of all interactions during the scheduling process within both the states and proprietary systems.
Initiate outbound communication with beneficiaries and providers to efficiently schedule all assessments for completion and ensure routing efficiency.
Respond to inquiries and requests regarding assessments, scheduling conflicts, and complaints, providing prompt and effective resolutions.
Develop and maintain a thorough understanding of internal policies, procedures, and services, both departmental and operational.
Consult with the supervisor on complex or unresolved issues and precedent-setting decisions to ensure appropriate resolution.
Strong attention to detail, ensuring accuracy in all tasks.
Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.