Scheduler/Biller

Temple University • Philadelphia, PA

12d • $24 - $26 • Onsite

About The Position

Temple University's Kornberg School of Dentistry is searching for a Scheduler/Biller! As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary. Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field. Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs. Become a part of the Temple family and you will have access to the following: Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

Requirements

• At least 3 years of related experience with patient interaction within a dental setting
• Additional experience with dental billing function, dental terminology, third party coverage plans in all phases of claims processing, and other insurance functions required
• An equivalent combination of education and experience may be considered
• Must be able to work with a diverse populations of students, faculty, staff, and patients and their families
• Must have good written and verbal communication skills
• Excellent organization and interpersonal skills
• Excellent customer service skills
• Ability to work in a team environment and to fill in for other areas of the school as needed
• Ability to multitask, prioritize work, and make independent decisions for non-complex issues

Nice To Haves

• Previous experience with Axium

Responsibilities

• Greeting and screening visitors
• Answering telephones
• Returning voicemails
• Screening calls
• Taking and relaying messages
• Using the computerized Clinical Management System (Axium) to assist with scheduling appointments for patients
• Coordinating schedulers for all faculty that work in the practice and with other departments in the school
• Following up with patients to update them on insurance company pre-authorizations
• Manual and electronic billing
• Insurance verification
• Payment posting and reconciliation
• Follow-up on denied claims or claims requiring additional information
• Performing these functions for any clinic of the school as needed
• Performing other duties as assigned
• Schedule patient appointments in Axium
• Perform front desk activities for the clinic: greeting patients and visitors; check-in patients and announce their arrival; check patient out of Axium at end of appointment
• Answer calls and assist callers with their questions, and take messages when needed and relay information in a timely manner
• Confirm patient appointments and pull patient charts prior to appointment
• Prepare charts for new patients, assuring and verifying accuracy of information
• Maintain and update all charts for existing patients
• Research misplaced/lost patient records
• Verify insurance work with patients and students to settle insurance issues
• Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required
• Make sure accounts of patients are orderly and up-to-date
• Handle patient/ student doctor complaints and inquiries and act as a source of information in these matters
• Prepare pre-authorization, send out timely and record number when received
• Prepare claims, use appropriate channel for submitting claims
• Process credit and debit payments at cluster site when appropriate
• Compile statistical data for Business Office or other department use
• Prepare deposits for daily pickup
• Prepare reports, worksheets and other forms related to daily cashier functions
• Forward all information to appropriate department
• Keep up-to-date on policies and procedures related to the Dental School
• Be able to answer questions from Administration and outside stakeholders, such as cash operations concerning daily work
• Keeping the patient waiting area well organized including making sure chairs are in the appropriate places, and reading materials are organized and up to date
• Be cross trained and to fill in handling similar administrative duties in all other areas within the Dental School as needed
• Prepare and submit reports to Business Manager when required

Benefits

• Full medical, dental, vision coverage
• Paid time off
• 11 Paid Holidays
• Tuition remission
• A generous retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed