Scheduler B - Rehab Services Admin - Danbury, CT

Northwell Health•Danbury, CT

1d•Onsite

About The Position

This position is responsible for registration and scheduling for outpatient physical rehabilitation services, obtaining insurance and demographic information, handling telephones and department e-mails. Provides constant interactions with patients, families, caregivers, clinicians and physician practices.

Requirements

HS Graduate or Equivalent
Minimum Experience: 2 years
MS Word and entry level of Excel required.

Nice To Haves

Knowledge of medical terminology.
Bilingual-Spanish or Portuguese preferred.

Responsibilities

Represents department as the initial contact by establishing and maintaining positive customer relations. Greets patients upon arrival. Answers question and explains services steps to ensure patient satisfaction.
Answers very busy phone lines and appropriately directs or processes calls. Handles PMR department incoming mail per supervisor instructions.
Completes intake, new account registration, and check-in processes independently.
Schedules appointments for multiple outpatient rehabilitation locations. Tracks, schedules special consideration patients, and maintains the "on-call" list.
Faxes, scans and file documentation into the medical record on a daily basis.
Establishes and maintains therapists templates in Soarian Scheduling.
Demonstrates basic knowledge of outpatient physical rehabilitation billing and procedures.
Provides orientation and training to new hired on scheduling processes.
Provides effective communication with insurance specialists, clinicians and referring physician offices.
Compiles checklist or reports regarding scheduling data per supervisors guidance.
Fulfills all compliance responsibilities related to the position.
Maintains and Model the Organizations values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.