Schedule Specialist (Idaho Home Health-Meridian)
UnitedHealth Group•Meridian, ID
•$16 - $23
About The Position
As a Schedule Specialist with Idaho Home Health, part of LHC Group and the Optum family of businesses, you will manage patient referrals and visit schedules. You will assign patient assessments and other physician-ordered visits using an online scheduling system and work with the Team Leader to match clinicians’ experience and skills to patient needs. The role supports home health services focused on personalized care and helping patients receive care at home.
Requirements
- High school education or equivalent experience.
Nice To Haves
- At least 1 year of scheduling experience in a health care setting using an online scheduling system.
- Exceptional organizational, customer service, communication, and decision-making skills.
- Working knowledge of state and federal regulations governing OASIS visits, supervisory visits, and reassessment visits.
Responsibilities
- Use an automated scheduling system to maintain a calendar of services for episodic and per-visit customers.
- Process workflow for requested, scheduled, missed, rescheduled, reassigned, declined, and delivered visits.
- Monitor pending referrals daily and assign a licensed professional and case manager for all start-of-care visits.
- Communicate daily with field staff about visits in late, pending, or incomplete status and coordinate resolution as appropriate.
- Collaborate with the Team Leader to identify clinicians whose experience and skill sets match patient needs.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
