Schedule Optimization Strategist

University Hospitals•Mayfield, OH

1d•Onsite

About The Position

This role supports UHPS operational functions related to provider access and utilization. The Strategist continuously evaluates template design and functionality to identify opportunities for improvement. They serve as a subject matter expert for UHPS on resource management and assist in planning, implementation, and outcomes monitoring of best practices across the system. The role involves analyzing key indicator data, benchmarking, and recommending plans of action. The Strategist provides direction on initiatives related to access, physician recruiting, quality & patient experience, and financial performance. They directly participate in system and entity-level projects focused on building volume, maximizing efficiency, and capacity management. This includes completing current state schedule analysis, identifying best practices, standardizing processes, and making recommendations for improvement. The role partners with IT to ensure optimal design and utilization of practice and patient-facing applications and works collaboratively with Patient Access Services to enhance timely access for consumers. Evaluation of template request changes to ensure operational requirements and standards are utilized is also a key responsibility. The Strategist engages as a scheduling design subject matter expert in all current and future digital applications. Additional responsibilities include performing other duties as assigned, complying with all policies and standards, and abiding by all requirements to safely and securely maintain Protected Health Information (PHI) for patients.

Requirements

Bachelor's Degree in business administration or health care related field (Required)
2+ years of operations experience, including 2 years of project experience (Required)
Strong understanding of Soarian templates and access reporting (Required proficiency)
Ability to function independently and as a team player in a fast-paced environment (Required proficiency)
Ability to implement and monitor change (Required proficiency)
Skilled in personal computer with knowledge of Microsoft programs including Microsoft Office (Word, Excel, PowerPoint, and Visio). (Required proficiency)
Strong PC skills (Windows, Outlook, Soarian, Word, Excel, RevSpring (TalkSoft) (Required proficiency)
Strong written and verbal communication skills (Required proficiency)
Highly developed interpersonal skills (Required proficiency)

Nice To Haves

Master's Degree MBA (Preferred)
Health care operations experience, data management, continuous quality improvement, and program development (Preferred)

Responsibilities

Support UHPS operational functions related to provider access & utilization.
Continuously evaluates template design and functionality to identify opportunities for improvement.
Serves as a subject matter expert for UHPS on resource management and assists on planning, implementation, and outcomes monitoring of best practices across system.
Analyze key indicator data, benchmarking and related measures and recommend plans of action
Provide direction on initiatives related to the four pillars: access, physician recruiting, quality & patient experience and financial performance.
Directly participate in system and entity level projects focused on building volume, maximizing efficiency, and capacity management.
Complete current state schedule analysis and identify best practices, standardize processes make recommendations for improvement
Partners with IT to ensure optimal design and utilization of both practice and patient facing applications
Works collaboratively with Patient Access Services to enhance timely access to consumers
Evaluation of template request changes to ensure operational requirements and standards are utilized.
Engages as a scheduling design subject matter expert in all current and future digital applications.
Performs other duties as assigned.
Complies with all policies and standards.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.