Schedule Dispatch Coordinator

Johnson Controls•Kansas City, MO

About The Position

The NDC Schedule Dispatch Coordinator (SDC) is responsible for performing service dispatch and supporting field operation activities within the Security Domain of JCI. They will work closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery such as managing service backlog, SLA agreements, ensure technician schedule efficiency, coordinate third party vendor meets, accountable for establishing strong professional relationships with field personnel, answering and responding to internal and external inquiries from customers along with other duties to drive field service delivery. They are expected to be able and willing to perform and partner across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.

Requirements

Minimum of 1-year customer service experience.
Service dispatch scheduling experience.
Flexibility to perform other duties as assigned.
Maintain above satisfactory attendance.
Good written and verbal communication skills.
Detailed Oriented.
Flexibility.
Composure.
Knowledge of Microsoft office (Email/Excel) and other required programs.
Confidence.
Problem Solving.
Critical Thinking Skills.
Proactive Decision-Making Skills.
Self-Motivated/Driven.
Time Management and Prioritization skills.
Ability to Self-Manage.
Accountability.
Change Agent.

Responsibilities

Performing service dispatch and supporting field operation activities within the Security Domain of JCI.
Working closely with NDC Team Managers, field Service Team Managers, internal Operational Excellence partners, peers and customers to drive key business initiatives and service delivery.
Managing service backlog, SLA agreements.
Ensuring technician schedule efficiency.
Coordinating third party vendor meets.
Establishing strong professional relationships with field personnel.
Answering and responding to internal and external inquiries from customers.
Performing and partnering across all major functions within the Schedule Dispatch Coordinator role including Service, Inspection Dispatch, and Parts Pending management.
Scheduling service requests.
Managing technician workflow.
Meeting or exceeding Key Performance Indicators.
Other duties as assigned.