SCCM / MECM Support Engineer

Infosys•Raleigh, CT

About The Position

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below: ⦁ Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations ⦁ Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities ⦁ Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems ⦁ Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes ⦁ Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes ⦁ Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance ⦁ Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards ⦁ Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains ⦁ Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration ⦁ Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise Your contribution to the team: ⦁ A collaborative spirit and excellent communication skills. ⦁ Ability to handle complex incidents and implement resolutions ⦁ A knack for conducting IT infrastructure assessment and identifying key optimization opportunities ⦁ Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus ⦁ The ability to work with cross-functional teams The Desktop Packaging Engineer is responsible for building, testing, and deploying Windows and macOS application packages to support enterprise software delivery and time-sensitive vulnerability remediation, including zero-day threats. This role partners closely with application owners, security, deployment, and support teams to ensure all software is packaged securely, reliably, and in alignment with established SLAs and governance standards. This position plays a critical role in rapidly converting vendor patches and emergency security fixes into production-ready packages, supporting forced deployments, and enabling timely remediation of High, Critical, and zero-day vulnerabilities across the endpoint environment. You will operate in a dynamic environment that requires both technical depth and the ability to respond quickly to emerging risks. Key Responsibilities: Design and develop moderately complex application packaging solutions and supporting infrastructure components. Ensure packaging solutions align with end-to-end platform performance, scalability, and reliability requirements. Author and maintain policies, standards, guidelines, and standard operating procedures (SOPs) to support packaging and deployment processes. Independently monitor and analyze advanced performance and capacity metrics to optimize technology solutions and ensure SLA adherence.

Requirements

experience in desktop engineering or application packaging
Proven experience with SCCM / MECM, Workspace One, or Microsoft Intune
Application Packaging (MSI, MSIX, App-V)
PowerShell scripting
Experience managing application deployment across enterprise environments
Solid understanding of Windows OS (10/11)
Knowledge of software development lifecycle and change management processes
Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply.

Nice To Haves

experience in desktop engineering or application packaging
Proven experience with SCCM / MECM, Workspace One, or Microsoft Intune
Application Packaging (MSI, MSIX, App-V)
PowerShell scripting
Experience managing application deployment across enterprise environments
Solid understanding of Windows OS (10/11)
Knowledge of software development lifecycle and change management processes
Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work

Responsibilities

Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Design and develop moderately complex application packaging solutions and supporting infrastructure components.
Ensure packaging solutions align with end-to-end platform performance, scalability, and reliability requirements.
Author and maintain policies, standards, guidelines, and standard operating procedures (SOPs) to support packaging and deployment processes.
Independently monitor and analyze advanced performance and capacity metrics to optimize technology solutions and ensure SLA adherence.
Build, test, and deploy Windows and macOS application packages to support enterprise software delivery and time-sensitive vulnerability remediation, including zero-day threats.
Partner closely with application owners, security, deployment, and support teams to ensure all software is packaged securely, reliably, and in alignment with established SLAs and governance standards.
Rapidly convert vendor patches and emergency security fixes into production-ready packages, supporting forced deployments, and enabling timely remediation of High, Critical, and zero-day vulnerabilities across the endpoint environment.