Scan Auditor / IT Support - Plum Market Corporation

Plum Market•Farmington Hills, MI

7h•Onsite

About The Position

The Scan Auditor / IT Support role ensures pricing accuracy throughout the store while providing first-level technical support for store systems and equipment. This position plays a critical role in maintaining guest trust, operational efficiency, and technology reliability.

Requirements

Strong attention to detail and analytical skills
Basic understanding of retail IT systems (POS, scanners, networks)
Ability to troubleshoot and follow technical procedures
Strong communication and customer service skills
Ability to work independently and prioritize tasks
Ability to stand and walk for extended periods
Ability to lift up to 25 lbs
Comfortable using handheld devices, computers, and POS systems
Flexible schedule including mornings, evenings, weekends, and holidays
Travel between Oakland county stores

Nice To Haves

Grocery or retail experience preferred
IT, pricing, or scan auditing experience a plus

Responsibilities

Perform daily and weekly scan audits to ensure register pricing matches shelf tags, signage, and promotions
Identify, document, and correct pricing discrepancies
Verify promotional pricing accuracy and expiration dates
Support price changes, resets, and seasonal transitions
Maintain audit records in compliance with company standards and regulatory requirements
Assist with guest price discrepancy concerns when needed, review items from week being logged.
Print signs as needed that went missing (main batch of signs for changeover were sent to the store from a printer but they would go missing due to customers or stockers)
Audit pricing in the store, rotate each period what depts are scanned
Audit the sales flyers as they went live. Print missing signs if there were any, email Promo if there were pricing issues
Provide first-level IT support for store systems including POS, handhelds, printers, scales, and back-office computers
Correct technical issues at the Front End
Perform quarterly audits of the equipment, along with cleaning of it.
Set up computers and new users.
Troubleshoot basic hardware, software, and connectivity issues, scales, phones, hand scanners/printers, ETC)
Partner with corporate IT and vendors to resolve escalated technical issues
Assist with system updates, new technology rollouts, and testing
Maintain inventory and organization of IT equipment and supplies
Support user access, logins, and basic system training for team members