Scalehouse Weighmaster

Prince William County Government•Prince William County, VA

13d•Onsite

About The Position

Prince William County Public Works, Solid Waste Division, is seeking a full-time Scalehouse Weighmaster/Fiscal Technician to join their team. This role involves providing exceptional customer service at the County’s Landfill or Compost Facility in Manassas, Virginia. The ideal candidate will have a high school diploma and at least two years of full-time experience in cash handling and front-line customer service. This position offers the opportunity to work in a team-oriented environment while supporting the County’s solid waste operations and interacting directly with customers.

Requirements

High school diploma or G.E.D.
1 year of related experience
Must be able to obtain Weighmaster Certification within (1) year of employment
Successfully passing a pre-employment background check
Successfully passing a pre-employment credit check

Nice To Haves

WeighMaster Certified
A minimum of 2 years of full-time experience with direct cash handling and computer-based data entry
A minimum of 2 years of front-line customer service experience in a fast-paced, high-pressure environment
Bilingual fluency in English and Spanish

Responsibilities

Operate computerized weighing systems
Assess incoming loads
Process payments
Provide excellent customer service to commercial and public customers
Work independently and assist with daily operations
Serve as a resource to the scalehouse staff when needed
Provide information to the public
Ensure compliance with County solid waste regulations
Assess and collect fees accurately and efficiently using basic math skills and proper cash-handling procedures
Perform accurate data entry using the scale software system
Respond to customer complaints and concerns in a professional and courteous manner
Reconcile receipts at the end of each shift
Prepare deposits and other documentation in accordance with established policies and procedures
Demonstrate excellent customer service skills, including the ability to remain composed and tactful when interacting with difficult people or situations
Maintain professional relationships with co-workers
Adhere to established rules, regulations, and procedures
Clearly communicate requirements to the public
Respond to emergencies, inclement weather, and other issues that may impact facility operations outside of regular working hours, including on holidays and weekends