SCALE HOUSE ATTENDANT

Mesa County, CO

3d•$19 - $22•Onsite

About The Position

Provides frontline customer service at the Mesa County Solid Waste Management Campus. Check in customers; check out customers and collect payment; provide general information to residents regarding all Mesa County Solid Waste Management services, products, programs, and activities; and maintain the general cleanliness and maintenance of the scale house or fee station and surrounding areas. Welcome customers, verify their load meets the requirements for drop-off at the facility, answer their questions, direct customer to appropriate disposal or material pick-up area, and provide recommendations to ensure proper waste disposal. Operate landfill scale, computer, cash register, and other related office equipment to enter and maintain data. Determine appropriate fees for solid waste disposal and compost sales in accordance with the rate schedule, collect fees, and direct customer to appropriate disposal or material pick-up area. Answer customer questions related to policies and regulations of the Solid Waste Division. Confer with customers to verify refuse or green waste being dropped off complies with Federal, State, and Mesa County regulations and policies. Educate customers on Division policies and enforce policies as needed. Collect payment; count back change, ensure checks are properly filled out, and take credit card payment. Answer Solid Waste Management phones and provide customer service by answering questions directly or redirecting calls to personnel within the Division or to other agencies as appropriate. Organize and document proper disposal of special wastes by coordinating and connecting manifests and transaction tickets. Alert staff of vehicles requiring load inspections or customers who need additional assistance. Provide daily transaction reports for cash, credit, and no-charge transactions. Monitor Public Drop-Off area, Recycle Yard, and green waste drop-off areas for illegal dumping. Lock and unlock facilities and offices as needed. Perform weekly janitorial duties. Perform grounds maintenance outside of scale house or fee station. Perform other related duties as assigned.

Requirements

High school diploma or equivalent
Six (6) months similar experience in customer service OR any combination of education, training and experience which provides the required knowledge
A valid driver's license

Responsibilities

Provide frontline customer service
Check in and check out customers
Collect payment
Provide general information regarding services, products, programs, and activities
Maintain cleanliness and maintenance of the scale house or fee station and surrounding areas
Verify loads meet facility requirements
Answer customer questions
Direct customers to appropriate disposal or material pick-up areas
Provide recommendations for proper waste disposal
Operate landfill scale, computer, cash register, and other related office equipment
Enter and maintain data
Determine appropriate fees for solid waste disposal and compost sales
Answer customer questions related to policies and regulations
Confer with customers to verify compliance with regulations and policies
Educate customers on Division policies and enforce policies
Process payments (cash, credit card, checks)
Answer Solid Waste Management phones and provide customer service
Redirect calls to appropriate personnel or agencies
Organize and document proper disposal of special wastes
Alert staff of vehicles requiring load inspections or customers needing assistance
Provide daily transaction reports
Monitor Public Drop-Off area, Recycle Yard, and green waste drop-off areas for illegal dumping
Lock and unlock facilities and offices
Perform weekly janitorial duties
Perform grounds maintenance outside of scale house or fee station
Perform other related duties as assigned