SCADA Support Engineer

SOLV Energy•San Diego, CA

43d•$86,256 - $107,820•Onsite

About The Position

The SCADA Support Engineer will provide Field Support for SOLV SCADA solutions. This role is based full-time in our office in San Diego, CA or Bend, OR. Specific location details and expectations will be discussed during the interview process. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Requirements

Technical or engineering degree in a related field, or verifiable applicable field experience.
General knowledge of SCADA system design, setup, commissioning and support.
Understanding of PV Solar Plant AC and DC electrical design and operation fundamentals.
Experience with basic PV solar monitoring functions and designs.
Experience in a customer support role with direct customer interaction.
Excellent communications skills.
Ability to perform scheduled maintenance and respond to system outages during off-hours.
Understanding of industrial automation protocols (Modbus RTU/TCP, DNP3, OPC UA and DA).
Understanding diagrams and schematics including but not limited to, power system, networking and control, electrical, mechanical and civil layouts.
Understanding of power plant operating procedures.
Ability to work with sub-contractors and field personnel.
Applicants must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future.

Nice To Haves

Customer escalation and conflict resolution skills desirable.
Knowledge of Serial RS-232 / RS-485, and Ethernet TCP/IP networking a plus.

Responsibilities

Technical lead for SCADA troubleshooting and diagnostics including but not limited to; plant controls, data acquisition, field level devices, and network related issues.
Support DAS (data acquisition system) installations and retrofits on existing PV systems on an as needed basis.
Document existing equipment and functionality as it relates to the PV plant communications network and DAS systems.
Utilize software based diagnostic tools to aid in troubleshooting of complex plant SCADA systems.
Maintain point of contact to SOLV Energy O&M team for SCADA technical support requests.
Identify appropriate escalation path for problems that require SCADA engineering support.
Coordinate with customers, vendors, and field technicians for on-site and/or remote troubleshooting and diagnostics.
Maintain support records and maintenance activity for SCADA devices deployed in the field.
Contribute to the design and requirements for SCADA solutions by providing voice of customer feedback.
Develop and maintain support knowledge base for SCADA related troubleshooting and diagnostics.
Deliver service and support to end-users using a variety of third-party software monitoring applications.
Identify and learn appropriate software and hardware used and supported by the organization.