SCADA OT Systems Technician

City of Aurora

2d•$31 - $39•Onsite

About The Position

Aurora Water is responsible for the operation and maintenance of drinking water, sanitary sewer and storm drainage systems, treatment of drinking water and non-potable reclaimed wastewater for irrigation, billing and collection, public outreach and water conservation, acquisition and development of future water rights, major capital projects programs, and quality control for regulatory compliance and public health. Aurora Water is looking for a SCADA / OT Systems Technician I for the Technical Operations section of the Support Services division to support and grow our SCADA Operational Technology [OT] team and infrastructure. We’re looking for an empathetic, thoughtful candidate who has enthusiasm for helping people, as well as expertise in scaling our OT systems to meet the water needs of the growing population of the City of Aurora. The applicant’s starting salary will be commensurate with relevant education, experience, knowledge, certifications, skills, and abilities required for this position and within the hiring salary range.

Requirements

Associate degree from an accredited college, technical institute, or university in computer science, computer information systems, or a directly related field Or Any one of the following Certifications; CCNA, CompTIA A+, CompTIA Network+
Up to One [1] year of work experience in a network environment
Experience with various communications networks via Ethernet, Cable, Fiber, Wireless, etc. using common protocols
Experience with latest Cisco networking equipment, Palo Alto firewalls, and Windows OS servers and clients
Valid Colorado driver’s license with a safe driving record

Nice To Haves

Up to Three [3] years equivalent experience in a SCADA / OT network environment
Knowledge of water and wastewater SCADA systems and processes
Graduate degree from an accredited college, technical institute, or university in computer science, computer information systems, electronic engineering or a directly related field
CompTIA Cybersecurity Analyst [CySA+] certification
CompTIA Security+
Knowledge Of: Local and wide area network environments, network routing and switching, all layers of the Open Systems Interconnection [OSI] model and the protocols within
Strong routing protocol knowledge, specifically OSPF
National Institute of Standards and Technology [NIST] Cybersecurity Framework
Preventative and corrective maintenance techniques
Principles and procedures of record keeping
Critical thinking skills along with creative problem-solving and troubleshooting techniques, used in maintaining network systems
The safe and lawful operation of motor vehicles
The use of computers and working with Microsoft Office and Microsoft Outlook
Being punctual, consistent, and dependable
Speaking, reading, comprehending, and writing the English language
Checking information for accuracy and completeness and correcting errors
Effectively organize tasks, establish priorities, meet deadlines, and follow-up on assignments with minimum direction
Strong network troubleshooting background
Strong customer service skills
Strong teamwork skills
Ability To: Communicate and work effectively with all levels of the organization and outside agencies
Be respectful of all employees and customers, listening to their requests and understanding their needs
Work independently and in a team environment
Desire to learn new skills and accept increasing responsibilities

Responsibilities

Performs a broad range of difficult and complex duties associated with the maintenance, inspection, troubleshooting, testing, repair, and installation of networking equipment, systems, and tools.
Performs all aspects of the OT Network including, designing, analyzing, configuring, implementing, maintaining, troubleshooting, testing, upgrading, securing, and documenting Aurora Water’s SCADA local and wide area network systems [Lan / WAN], security systems, storage systems, disaster prevention and recovery systems, and all cabled and wireless communication systems related to the SCADA network.
Troubleshoots SCADA / OT Network communications for lease-line circuits, spread spectrum, narrow-band, camera systems, and microwave radios.
Implements, monitors, and maintains cybersecurity of the OT system by utilizing an all-hazards risk management strategy as recommended in ANSI / AWWA G430: Security Practices for Operations and Management
Maintains integrity of the SCADA Network, in conjunction with and through close coordination with the lead technicians
Defines back-up strategy and schedule; Performs back-ups / restoration of the SCADA Network system
Actively monitors functionality and performance of the SCADA Network and its services
Participates in the development and implementation of all SCADA / OT technical policies and procedures including those for architecture, security, disaster recovery, standards, and purchasing
Configures, deploys, and verifies functionality of SCADA / OT Network hardware
Configures, maintains, troubleshoots, installs, updates, and upgrades OT hardware platforms such as, firewalls, switches, servers, and nodes
Patch management: Assesses patching needs when an advisory is posted, performs patching testing in OT environment, deploys patches to OT workstations, OT servers, OT firewalls, and OT switches
Manages and maintains end point protection system
Maintains OT Network switch configurations, changes, adds, and moves
Manages OT Network design and OT firewall rules, monitors OT Network assets
Manages security governance and organization
Manages Cybersecurity incidents including, defining Cyber incident and crisis management process, develop recovery procedures, report past cyber incidents
Supports other departments / divisions and technology projects by serving as the expert in SCADA Network processes
Ensures a complete and accurate inventory of physical OT Network devices, software, and licensing
Maintains equipment baselines and configurations
Executes daily, scheduled corrective / preventative maintenance and repair tasks
Maintains OT Network documentation and software revisions
Attends weekly team meetings and presents safety topic on a rotation basis
Stays current on technical issues relative to the position
Ensures proper safety precautions are observed
Performs other related duties as assigned