SC Asset Protection Security Supervisor-N. Wilkesboro, NC

Lowes•North Wilkesboro, NC

5d•Onsite

About The Position

This role partners with Supply Chain leadership to provide a visible and proactive physical security and safety presence throughout the assigned supply chain location to ensure a safe environment. The position involves supervising SC Security Officer expectations, including training, attendance, scheduling, performance, and the management of all Security equipment. The role ensures that all scheduled SC Security Officer posts are properly staffed and executes job functions to support the Asset & Protection & Safety Manager. Key responsibilities include validating the physical security of the building, engaging with drivers for inbound & outbound processes in compliance with CTPAT, and validating regular safety and physical security audits. The Supervisor will conduct regular patrols, de-escalate situations, and respond promptly to incidents and emergencies. Collaboration with Supply Chain leadership to enforce policies and procedures, reporting suspicious behavior, and utilizing a case management system for incident reports are also crucial. The role involves using CCTV for monitoring, attending Safety Team meetings, maintaining certifications, and potentially participating in court hearings and maintaining relationships with local Law Enforcement. Maintaining State Guard Licensing requirements for the Security Team is also a responsibility.

Requirements

High School or GED
5-7 Years Retail, security, first-responder, or military experience (or related field)
1-2 Years Big-box retail, security, or military experience
1-2 Years Experience with detailed incident report-writing
1-2 Years Experience conducting quality reviews/audits
Driver’s License
Security License

Nice To Haves

Associate's Degree with a study in Criminal Justice, Safety, or related security field preferred
1-2 Years Experience in using physical security systems (CCTV, EAS, etc.)
First-Aid Certification
De-Escalation/Crisis Intervention

Responsibilities

Partner with Supply Chain leadership team to provide a visible and proactive physical security and safety presence throughout the assigned supply chain location to ensure Lowe’s Safe environment.
Supervise SC Security Officer expectations for assigned location of responsibility. This includes training, attendance, scheduling, performance, and the management of all Security equipment (CCTV, alarm monitoring, etc.)
Ensures that all scheduled SC Security Officer posts are properly staffed
Execute job functions to support the Asset & Protection & Safety Manager
Validates physical security of the building, per company policy/procedure, throughout the day (Gates, Doors, Perimeter)
Engagement with over-the-road and dedicated fleet drivers including inbound & outbound processes in compliance with Customs-Trade Partnership Against Terrorism (CTPAT)
Validate regular safety and physical security audits conducted by the SC Security Officer to ensure proper execution using hand-held mobile devices
Conduct regular patrols of the interior and exterior premises to identify potential security concerns both on foot and by using a company-owned vehicle
De-escalate situations involving associates, visitors, and contractors, using professional techniques.
Respond promptly and appropriately to incidents, accidents, and emergencies, such as medical situations or fire alarms
Collaborate with Supply Chain leadership and associates to enforce policies and procedures
Report any suspicious behavior, safety hazards, or security breaches to the appropriate Leadership.
Utilize case management system to complete detailed incident reports, including accurate descriptions of events, individuals involved, and actions taken
Utilize CCTV to monitor physical security and detect unauthorized activities.
Attend monthly Safety Team meetings to stay informed about updates, concerns, and procedural changes.
Maintain all required certifications and licenses as required by Lowe’s
Participates in court hearings, if applicable. Updates case files and maintains relationships with local Law Enforcement
Maintaining State Guard Licensing requirements for the Security Team (if required)