SBDC Program Coordinator

Texas A&M University System•Amarillo, TX

12d•Onsite

About The Position

The Small Business Development Center Program Coordinator, under general supervision of the SBDC Regional Director, provides support to the SBDC staff, with office management, program and event marketing, developing and implementing training and events for clients, client data management, and required reporting. The Program Coordinator also assists SBDC clients with general business inquiries.

Requirements

Bachelor's degree or equivalent combination of education and experience.
Three (3) years of related experience in customer service and/or office management as well as event coordination and marketing.
Experience working with Microsoft Office.
Strong oral & written communication skills
Self-motivated with ability to work independently and within deadlines.

Nice To Haves

Master’s degree.
Two (2) years of supervision of student employees.
Video filming and editing.
Website administration.
Knowledge of Proficiency with Microsoft Outlook, Excel, Word, PowerPoint and database applications.
Strong time management and organizational skills, strong oral communication skills and the ability to effectively interact in individual and group engagements.
Strong written communication skills and the ability to generate traditional and electronic correspondence.
Exercise initiative and appropriate independent judgement.
Ability to multitask and work cooperatively with others.

Responsibilities

Plan, execute, and report on public training activities for the SBDC and its resource partners.
Primary point of contact for customer service inquiries and client intake.
Consult with existing & potential clients about assumed name filing procedures at county and state government levels.
Performs office duties such as answering phones, scheduling appointments, and completing necessary forms and reports.
Conduct assessments of client needs for proper disposition of resources available
Determine allocation of SBDC resources as regards client services.
Maintain client records database.
Create and maintain federal SBA reports for client activity, training, and research.
Assists in the development of workshops, training programs, and special events that are responsive to the needs of the business community and SBDC resource partners.
Creates a monthly video client success story to highlight SBDC client achievements and SBDC assistance.
Supervise student employees to ensure that they are assisting SBDC clients, SBDC staff, and resource partners as requested.
Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.