SBA Servicing Officer
About The Position
The SBA Servicing Officer is responsible for maintaining overall compliance of the existing SBA loan portfolio under the supervisory direction of the SBA Servicing Supervisor. The role handles borrower servicing requests, reviews client financial information, monitors loans for risk and performance, maintains loan documentation, assists with delinquent accounts, and conducts post-closing audits. The position also requires adherence to bank policies and applicable compliance obligations, including BSA, AML, the Patriot Act, and OFAC regulations, as well as EEO/AA, workplace safety, and cybersecurity responsibilities.
Requirements
- Bachelor’s degree or equivalent from a four-year college or university.
- Five years of relevant experience involving financial analysis and servicing SBA loans.
- Strong customer service skills and ability to communicate effectively with customers by phone and email.
- Excellent written and verbal communication skills.
- Excellent organizational skills.
- Ability to perform detail-oriented work with a high degree of accuracy.
- Ability to handle multiple priorities and tasks in a fast-paced department.
- Proficiency with personal computers and related software.
Responsibilities
- Handle borrower servicing requests, including deferments, collateral substitutions, restructures, and assumptions.
- Collect and analyze annual financial information from clients.
- Monitor loans for possible risk rating changes.
- Monitor classified loans quarterly using the Special Attention Credit (SAC) report.
- Ensure financial statements, tax returns, recorded documents, and UCC ticklers are current and properly maintained.
- Assist with follow-up on delinquent loan accounts.
- Conduct post-closing audits to comply with credit display and loan authorizations.
- Monitor and maintain performance-based loans according to policy.
- Understand and adhere to bank operational policies and applicable compliance regulations related to assigned duties.
- Understand and comply with responsibilities under BSA, AML, the Patriot Act, and OFAC regulations, including required training and reporting.
- Adhere to EEO/AA policy and promote a work environment free of harassment.
- Perform work safely and report potentially unsafe conditions.
- Contribute to the Bank’s cybersecurity efforts by observing and reporting potential threats.
Benefits
- Annual paid volunteer time off.
- Charitable-matching opportunities.
- Array of associate benefits.
- Annual bonus eligibility.
- Professional growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
