SBA Portfolio Manager
About The Position
This role involves independently managing and servicing a portfolio of assigned loans, ensuring compliance with SBA SOP guidelines, Federal regulations, and the Bank’s SBA policy. The manager will handle member service inquiries, track requests, review credit reports, prepare deferments, and reconcile misapplied payments. A key aspect is exercising decision-making authority to minimize organizational risk and contributing to improvement initiatives. The position also requires conducting thorough reviews of loan collateral and documenting servicing files with recommendations, as well as completing member requests like multi-funding. Adherence to federal laws, rules, and regulations, including Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA), is essential.
Requirements
- Bachelor’s degree in business administration or related field or equivalent banking experience.
- Minimum of 3 - 5 years’ servicing or underwriting experience, preferably with SBA loans.
- SBA standard operating procedure knowledge required.
- Working knowledge of industry regulations and legislative guidelines.
- Comprehensive understanding of SBA lending, operations activities, products, and services.
Nice To Haves
- Jack Henry, E-Tran, and Capital Access Financial System experience are preferred.
- Ability to resolve issues, work independently, and meet deadlines.
- Basic knowledge of bank administration, lending and operations products and services, related State and Federal laws and regulations and other Bank operational policies and procedures.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Excellent organizational skills and attention to detail.
- Excellent analytical and management skills.
- Excellent interpersonal skills.
Responsibilities
- Independently manage and service a portfolio of assigned loans.
- Determine whether proper course of action is permitted by the SBA in accordance with SOP guidelines, Federal regulations, and the Bank’s SBA policy.
- Elevate loans up to 60 days where debt will not be recouped to the appropriate internal business unit.
- Responsible for member service telephone calls and inquiries.
- Log, assign and track all received requests.
- Review credit reports and other documents affecting repayment ability or payment of SBA loan guarantee.
- Prepare and submit deferments for review and approval.
- Retrieve credit file.
- Exercise decision making and authority to minimize organizational risk by leveraging operational controls.
- Contribute to organizational projects and improvement initiatives.
- Reconcile misapplied payments.
- Ensure mitigation strategies have been taken to collect and resolve debts.
- Prepare monthly status reports.
- Conduct a thorough review of loan collateral and recommend the appropriate course of action to secure or dispose.
- Document servicing file with recommendation.
- Complete member requests such as multi-funding, not including construction.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
