SBA Closing Manager, Small Busines

Fifth Third Bank • Virtual - Ohio, OH

16d • $82,100 - $172,500 • Remote

About The Position

The SBA Closing Manager, Small Business, leads a team of closing officers responsible for managing borrowers through the loan process from closing to funding. This role implements execution strategies related to productivity efficiencies and profitability initiatives to optimize revenue performance and exceed revenue goals. The position is responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures. The manager ensures actions and behaviors drive a positive customer experience and achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types within the Bank’s risk appetite.

Requirements

• Bachelor’s degree or equivalent work experience
• Experience leading high-performing teams in a fast-paced SBA lending environment, with deep working knowledge of SBA 7(a), 504, and Express loan programs
• Proven ability to adapt quickly, manage teams through organizational change, and build scalable closing processes in high-growth environments
• Demonstrated proficiency in SBA SOP guidelines, equity injection verification, lien perfection (UCC, mortgages), third-party report reviews, and core documentation like SBA Form 1919
• Operationally driven mindset with the ability to manage teams to processes and results
• Proven experience exceeding sales targets, implementing and managing processes in a changing environment
• Demonstrated experience hiring top talent, promoting top performers, and engaging team members
• History of collaborating with internal stakeholders to develop and implement programs and process
• Outstanding presentation, negotiation, and closing skills with the ability to sell to decision-making levels
• Experience making data-driven decisions in a fast-paced environment while prioritizing to meet deadlines
• PC proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint)
• Must be able to work in a team environment with the ability to interact well, and in a positive manner, with senior leaders
• Ability to motivate team, work independently, manage multiple projects, work under pressure, and adapt to sudden changes in the work environment

Nice To Haves

• Prior experience in Sales, Finance, Commercial Real Estate, Practice Finance or Construction project management preferred
• Prior experience with CRM software preferred

Responsibilities

• Leads a high-performing team of specialists with responsibility for revenue performance.
• Implements and executes on strategic priorities to enhance revenue performance through productivity and efficiency enhancements.
• Creates process development and implementation strategies to efficiently manage a borrower from closing to funding, including tools, tracking, and process changes.
• Measures, tracks, and adjusts performance against efficiency metrics; implement new initiatives in collaboration with stated goals.
• Ensures strategies related to business objectives are in compliance with appropriate policies, laws and regulations as applicable.
• Proactively manages production and efficiencies meeting credit and service quality level.
• Develops cooperative relationships with key business partners to continually identify and implement improvements to increase productivity and improve efficiencies.
• Participates in the development and recommendation of strategy, policy and practices.
• Recruits and develops team members through coaching and training programs to retain, grow, and promote top performers.
• Provide employees timely, candid and constructive performance feedback; develop employees to their fullest potential and provide challenging opportunities that enhance employee career growth; develop appropriate talent pool to ensure adequate bench strength & succession planning; recognize and reward employees for accomplishments.

Benefits

• Total Rewards include comprehensive benefits and differentiated compensation offerings
• Eligible to participate in an incentive compensation plan
• Extensive benefits programs designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree