Sauna & Steam Customer Support Specialist (Mechanical Focus)
About The Position
This is a hands-on customer support role focused on helping customers troubleshoot and complete real-world sauna and steam projects. You’ll be working with physical systems such as wiring, plumbing, and installation conditions—not software or IT systems. Bathing Brands — a national leader in the distribution, installation, and maintenance of sauna and steam environments — is seeking someone who is mechanically curious, enjoys problem solving, and can confidently guide customers through solutions over the phone and email. You don’t need prior sauna or steam experience — we’ll teach you that. What matters most is your ability to understand how things work, ask the right questions, and help customers move forward with confidence. This role is best suited for individuals who enjoy working through real-world challenges and are looking for an opportunity to build specialized knowledge in a growing, hands-on industry.
Requirements
- Strong communication skills and a customer-first mindset
- Mechanical curiosity and a willingness to learn new systems
- Ability to think through problems and guide others step-by-step
- Attention to detail and ability to stay organized
- Comfortable using computers for communication and documentation (Outlook, Microsoft Office)
Nice To Haves
- Construction or carpentry
- Plumbing or electrical work
- HVAC or mechanical systems
- Equipment installation or repair
- Technical field service
Responsibilities
- Provide phone and email support to homeowners, contractors, and commercial clients
- Troubleshoot sauna and steam equipment, installation conditions, and site-specific challenges
- Guide customers step-by-step through practical, real-world solutions
- Learn how our products are wired, assembled, plumbed, and installed
- Collaborate with internal technical experts to resolve more complex issues
- Help maintain Bathing Brands’ strong reputation for service and product expertise
Benefits
- In-office work is required for this position, however a remote hybrid schedule is possible
- A caring company culture with a casual, yet professional, work environment
- PTO, holidays, and an annual paid community day to spend with a charity of your choice
- Company-subsidized Blue Cross Blue Shield health insurance plans are available along with dental, vision, short/long-term disability, and company-paid group AD&D life insurance
- Employee Assistance Program (EAP)
- Referral Program
- 401(k) Retirement Plan with annual company matching funds
- Profit Sharing Program with bi-annual payouts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
