Satellite Operations Center Technician
About The Position
Linchpin Solutions is seeking a dynamic and experienced Satellite Operations Center Technician to provide Tier 1 and Tier 2 satellite and network operations support. This role is part of a team responsible for the effective monitoring, control, and configuration of a global satellite communications network, including forward-deployed satellite earth terminals and embedded network communications equipment. The Technician will provide daily operational support for iDirect technologies hub and remote systems supporting global TDMA/IP networks. This position involves shift work, including some weekends and holidays.
Requirements
- Active TS/SCI Clearance
- Highschool Diploma or GED.
- One year education or directly related experience in network operations center support duties.
- 5+ years of SATCOM experience or equivalent combination of education/training and experience
- Experience managing and supporting iDirect Hub solutions, TCP/IP, general networking concepts, and strong knowledge of SATCOM/RF concepts
- IP Routing
- Linux/Unix
- Experience with Microsoft Office
- Verbal and written communication skills
- Ability to work both collaboratively and individually
- Critical Thinking Skills
- Ability to give presentations and briefings as needed
Nice To Haves
- Associates Degree in Network Engineering, IT, or related field is preferred.
- CompTIA Security+ is preferred but required within 90 days of hire.
- Cisco Certified Network Associate (CCNA) is preferred.
Responsibilities
- Continuously monitor network and satellite space segment performance to provide customer Tier 1 and Tier 2 support as required
- Remotely troubleshoot VSAT systems via iDirect software
- Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites
- Monitor iDirect TDMA equipment configurations and network performance, in real time, and report conditions and anomalies to the designated Team Lead
- Prepare reports on network utilization, performance and activity as required
- Open and track trouble tickets via Remedy as required to resolve network or remote terminal issues
- Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required
- Monitor and test satellite network performance and provide satellite network performance statistics and reports
- Assist in network design and capacity planning
- Isolate and correct network faults using network management tools (iMonitor, iBuilder, and Solarwinds)
- Manage service restoration activities and track/update trouble ticketing system (Remedy)
- Provide status reports to customers and management personnel
- Provide testing and implementation support of new software releases for deployed network equipment
Benefits
- Health, dental, and vision insurance
- 401(k) plan with company matching
- Flexible Spending Accounts (FSA)
- Company-funded disability and life insurance
- Paid time off (PTO) and company-paid holidays
- Employee Assistance Program (EAP)
- Educational assistance and parental leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
