SATCOM Specialist

Viasat, Inc. • Carlsbad, CA

18h • Hybrid

About The Position

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

Requirements

• 5+ years’ experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
• Network Operations and Product Support
• Analyzing and trending operational data to gain efficiencies
• Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
• Working experience in a Linux networking environment with log analysis
• Proven Ability to provide on the job training related to Linux, Satcom and troubleshooting mobility terminals.
• Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
• Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results.
• Ability to travel domestically and internationally up to 10% of the time.
• A problem-solving attitude and a proactive approach to diagnosing technical issues.
• Curiosity and a willingness to learn new tools, technologies, and systems—especially in the aviation and satcom domains.
• The ability to stay calm under pressure and prioritize effectively in a fast-moving environment.
• Clear communication skills, especially when working across functions, shifts, and regions.
• A collaborative attitude that contributes to a positive and inclusive team culture.
• US Citizenship or Permanent Resident Status

Nice To Haves

• Experience/knowledge of Splunk
• Bachelor’s degree in a related technical discipline
• Experience in the Airline/Commercial or Business aviation industry with knowledge of the regulatory environment.

Responsibilities

• Designs and provides technical guidance for internal personnel analyzing and fixing unscheduled maintenance on Viasat IFC system.
• Communicate with Aviation Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process.
• Participate with technical teams to diagnose, troubleshoot, and repair any discrepancies related to the terminals in accordance with approved technical data.
• Analyze system reliability and determine a course of action based on those findings.
• Provide remote assistance to support diagnostic checks on Viasat IFEC equipment installed on mobility operations customer vehicles.
• Coordinate new software roll out, testing and implementation to minimize impact to reliability.
• Review’s terminal historical data and issues action plans as required based on data trends and team analysis.
• Generate metrics from historic analysis provided by maintenance control team.
• Use Splunk to determine predictive failures and trend common failures to provide recommendations to development engineering
• Retrieve and analyze log files in a Linux environment.
• Own User Interface software improvements and provide recommendation to engineering for corrective action.
• Manage over the air terminal software roll-out and coordination with internal and external engineering.
• Own all single terminal investigations
• Manage operations repeat and chronic programs
• Provide source data for technical training department
• Perform other tasks as assigned by the Manager, Customer Support Center (CSC)

Benefits

• range of medical, financial, and/or other benefits, dependent on the position offered
• comprehensive benefit offerings that are focused on your holistic health and wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree