SATCOM IP Network Support Specialist
About The Position
Our customer is the Defense Information Systems Agency (DISA) located at Hill AFB, Utah, and acts as the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). We are seeking a Network Technician at Hill AFB, UT to support the Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell for the Digital Modernization Sector and Global Solutions Management Operations II (GSMO-II) program.
Requirements
- Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
- Ability to work in a 24/7 operations environment.
- Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
- Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
- Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
- Currently possess an active Secret security clearance.
- Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs
- High school diploma and 2-4 years of experience.
Responsibilities
- Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF, and RF communications.
- Monitor network events and element management failures in real-time on a 24x7x365 basis.
- Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
- Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
- Remotely access and de-access customers into the IP/SATCOM networks.
- Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
- Verify equipment is operating in the baseline configuration.
- Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
