SATCOM Field Service Engineer

CACI•Sterling, VA

47d•$84,900 - $178,400

About The Position

CACI is seeking a SATCOM Field Service Representative (FSR) to build and maintain U.S. Space Force (USSF) SATCOM systems. The role provides frontline technical support for deployed systems at various overseas locations and may require short-notice travel to maintain systems globally. Approximately 50% of the time is spent overseas; the stated travel requirement is 50–75%. The work includes maintaining, installing, configuring, monitoring, and troubleshooting electronic, hardware, software, network, and SATCOM terminal systems. The FSR also supports military customers through training, site surveys, ticket documentation, logistics, and spare-parts management. The position involves hands-on work, including lifting and installing equipment, working with racks and antennas, and performing tasks in extreme environments and foreign countries.

Requirements

CompTIA Security+ certification.
Active Secret clearance.
Ability to troubleshoot complex hardware and network issues.
Experience maintaining hardware systems and SATCOM terminals, including cable repair.
Expertise in Windows OS and Linux system administration.
Ability to travel overseas and perform physical duties, including lifting, racking, and stacking equipment.
Valid U.S. passport with at least one year remaining before expiration.
Ability to work effectively on a team and demonstrate good interpersonal and customer-service skills, including working with customers and OEM vendors.
Willingness to perform hands-on equipment work, including turning wrenches and hauling equipment in foreign countries.

Nice To Haves

Experience working in foreign locations, either in economy lodging or military base housing.
Prior military or Department of Defense experience.
Previous experience as a Field Support Representative.
Experience maintaining servers, networks, communications systems, or SATCOM terminal equipment.
SIGINT background.
College degree or applicable technical certifications.
A mission-focused approach to representing the USSF program.
Active TS/SCI clearance.

Responsibilities

Build and maintain deployed USSF SATCOM systems.
Provide frontline technical support for deployed systems at overseas locations, including responding to service calls and traveling on short notice when needed.
Perform scheduled maintenance, preventative maintenance checks and services (PMCS), hardware replacements and upgrades, installations, and troubleshooting of hardware and software.
Build and configure satellite equipment and racks; point antennas and establish remote connections.
Complete site surveys, system installations, operational checks, and small-scale equipment moves, additions, or changes.
Monitor the health and status of deployed systems remotely and maintain system hardware and software.
Work with military clients to understand operational needs and issues, and support customer operations and system administrators.
Provide basic system administration training and refresher training to technical users and operators as needed.
Document and track FSR tasks and hardware issues in the Jira ticketing system; assist with ticket management and escalate hardware issues or outages to leadership immediately.
Support logistics operations and asset management, manage forward-deployed spares inventory, and help manage spare pools to ensure availability and accountability.
Perform physical equipment work, including lifting, racking, stacking, and hauling equipment.
Work with local units on site surveys for future system installations.