SAR Representative Float II (Full-Time)

The Iowa Clinic•West Des Moines, IA

3d•Onsite

About The Position

This is an onsite position within the Billing/Coding department at The Iowa Clinic. The role involves answering patient, clinic, insurance company, and other third-party calls using a multi-line telephone system. Responsibilities also include scheduling appointments for various primary care clinic locations, directing calls or submitting electronic tasks to specific clinic teams, and processing electronic credit card and ACH payments. The Iowa Clinic is locally owned and physician-led, committed to providing exceptional care, exceeding expectations, showing compassion, and fostering collaboration.

Requirements

High school diploma or equivalent required.
2-3 years working in a medical office and a working knowledge of ICD-9 and/or ICD-10 and CPT coding and Medicare exclusions required.

Nice To Haves

Previous medical office administrative experience and a working knowledge of different types of insurance programs preferred.
Exposure to different types of insurance programs preferred.

Responsibilities

Perform duties relating to posting manual/electronic payments and denials received by the organization into the accounts receivable system.
Have a clear understanding of the payment posting process and possess the ability to handle the resubmission, reposting, and transferring of data ques.
Receive requests for patient medical records on behalf of The Iowa Clinic.
Accurately document and keep in the disclosure log what records were sent, to whom and when.
Electronically receive, sort and transfer data into patient electronic medical record.
Scan paper medical records and transfer data into electronic medical records.

Benefits

One of the best 401(k) programs in central Iowa, including employer match and profit sharing
Employee incentives to share in the Clinic’s success.
Generous PTO accruals and paid holidays.
Health, dental and vision insurance
Employee rewards and recognition program
Health and wellness program with up to $350/year in incentives
Training and development opportunities
All employee meetings, team huddles and transparent communication
Employee feedback surveys
Quarterly volunteer opportunities through a variety of local nonprofits
Opportunities to have fun with your colleagues, including The Iowa Clinic night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night