Greater Philadelphia

Teamwork Corporate•Malvern, AL

3h•Hybrid

About The Position

Support and improve SAP warehouse, shipping, and order-to-delivery processes. The role is mainly focused on day-to-day support, with participation in projects when needed. Works closely with the CertainTeed IT Business Process Center (BPC), business users, and IT teams.

Requirements

10+ years as an SAP WM and SD/LE functional consultant
Hands-on experience with SAP ECC
Both support (tickets) and project experience
Experience connecting SAP with other warehouses or transport systems
Manufacturing or distribution background

Nice To Haves

S/4HANA or EWM
Neptune or Loftware

Responsibilities

Resolve SAP support tickets for warehouse management (WM), shipping and deliveries (LE), and sales order processes (SD): incidents, change requests and user questions
Find the root cause of issues and fix them, or escalate to the right team (developers, integration team, or vendors)
Troubleshoot issues between SAP and connected systems: external WMS, TMS, Neptune mobile scanning apps and Loftware label printing
Document every resolution in the helpdesk tool
Keep warehouse and shipping operations running with minimal disruption
Review change requests from the business and assess their impact
Configure SAP WM, SD, and LE hands-on
Write functional specifications for developers when custom work is needed
Test changes (unit, integration, and regression testing) and support user acceptance testing
Follow SOX and Segregation of Duties change control rules (approvals, documentation, audit trail)
Update process documentation and train end users
Work with the BPC team and process owners to find ways to simplify, improve or automate warehouse and shipping processes
Propose solutions aligned with company standards and SAP best practices
Participate as a functional consultant in SAP projects: requirements, design, configuration, testing, training, cutover, and go-live support
Hand over new solutions to the support team after go-live