About The Position

At Accenture Federal Services, our mission is to help the US federal government strengthen the nation, enhance safety, and improve lives through technology and ingenuity. We are seeking a Tier 1, Tier 2, and Tier 3 Site Support Technical Analyst to play a pivotal role in resolving complex technical issues and ensuring the seamless operation of SAP systems. This role involves providing advanced support for SAP modules including ECC, EWM, TM, and WMS, collaborating with cross-functional teams to troubleshoot and resolve system challenges, analyzing system performance, identifying root causes of technical issues, and implementing effective solutions. The ideal candidate will have a proactive approach to problem-solving and a deep understanding of SAP architecture to address escalated issues. This position offers an exciting opportunity to make a meaningful impact in a fast-paced environment, driving operational excellence through SAP expertise.

Requirements

  • 3+ years of hands-on experience with SAP tools and processes, particularly in areas such as Extended Warehouse Management (EWM), Transportation Management (TM), and Warehouse Management Systems (WMS)
  • Familiarity with SAP ECC
  • Exposure to troubleshooting methodologies, performance optimization techniques, and system monitoring tools
  • Experience resolving complex technical issues and implementing system improvements
  • US Citizen (no dual citizenship)
  • Must be eligible to obtain a government Public Trust Clearance
  • Ability to work onsite at the client location Monday-Friday in Susquehanna, PA

Nice To Haves

  • Relevant SAP certification(s)
  • Bachelor's degree in a related field

Responsibilities

  • Provide Tier 2 technical support for ECC, EWM, TM, and WMS systems
  • Troubleshoot and resolve complex SAP issues
  • Collaborate with cross-functional teams to implement system enhancements
  • Conduct system testing and provide recommendations for improvements
  • Stay current on industry trends and best practices in SAP technology

Benefits

  • Hands-on experience
  • Certifications
  • Industry training
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