About The Position

Responsible for performance architecture, load-testing strategy, Tricentis NeoLoad implementation, monitoring, capacity planning, system scalability, and production readiness across SAP and other integrated enterprise systems. The role establishes performance-engineering standards and provides technical direction to testing and development teams supporting the Journi program. The position is initially remote until further notice, with required onsite participation at Commission facilities in Middletown, Pennsylvania. This includes one week onsite per month when scheduled, with possible additional onsite work during project milestones and post-Go-Live support. Candidates must reside within the continental United States; Pennsylvania-area candidates are highly preferred. A full-day onsite orientation and personal equipment pickup are required. Orientation and interview travel are not reimbursed. Candidates must pass required background checks and complete interviews without AI assistance, scripts, or external prompts.

Requirements

  • Deep experience with enterprise performance engineering, load testing, performance architecture, and performance-testing strategy.
  • Advanced capability leading enterprise performance-testing initiatives, defining standards, reviewing plans, and guiding execution.
  • Expert-level experience implementing and administering NeoLoad for enterprise performance testing.
  • Strong experience with SAP BRIM, SAP S/4HANA, and SAP Convergent Mediation.
  • Experience architecting enterprise-scale performance-testing solutions and evaluating application scalability.
  • Experience designing production workload models using historical metrics, growth projections, transaction volumes, and anticipated system demand.
  • Strong knowledge of infrastructure sizing, performance engineering, and scalability architecture.
  • Strong knowledge of stress, endurance, spike, and failover testing methodologies.
  • Knowledge of performance characteristics across cloud and hybrid environments.
  • Strong knowledge of enterprise performance monitoring, diagnostics, system bottleneck analysis, and root-cause investigation.
  • At least 8 years of overall IT testing experience.
  • At least 4 years of hands-on performance/load testing experience.
  • At least 3 years of strong hands-on experience with NeoLoad.
  • At least 3 years of experience testing enterprise-scale applications with high transaction volumes.
  • At least 3 years of experience testing SAP systems, CRM platforms, analytics platforms, and complex enterprise integrations.
  • Must reside within the continental United States.
  • Must pass required background checks.
  • Must complete interviews without AI assistance, scripts, or external prompts.
  • Must attend a full-day onsite orientation and pick up personal equipment.

Nice To Haves

  • Pennsylvania-area candidates are highly preferred.
  • Candidates who are willing to relocate are ideally sought.

Responsibilities

  • Define and own the overall performance-engineering strategy for the Journi program.
  • Establish enterprise performance-testing standards, governance, methodologies, and best practices.
  • Develop workload models using historical production metrics and anticipated business growth.
  • Establish non-functional requirements, service-level objectives and agreements, and performance acceptance criteria.
  • Lead performance planning for Solution Confirmation, PI Planning, System Integration Testing, User Acceptance Testing, Go-Live, and Hypercare.
  • Review solution architecture to identify scalability risks, performance bottlenecks, and infrastructure constraints early in the software development lifecycle.
  • Provide technical leadership for capacity planning and infrastructure-sizing recommendations.
  • Lead enterprise performance and load testing of the SAP ERP system.
  • Define enterprise load profiles covering concurrent users, transaction volumes, billing cycles, payment processing, toll transactions, financial processing, and customer service operations.
  • Review and approve performance test plans, scripts, workloads, and execution schedules developed by performance analysts.
  • Define monitoring strategies across application, middleware, SAP, database, infrastructure, and cloud platforms.
  • Analyze application response times, throughput, resource utilization, JVM metrics, database performance, middleware queues, API latency, and infrastructure bottlenecks.
  • Lead root-cause analysis with development, SAP, CRM, infrastructure, middleware, and vendor teams.
  • Recommend application tuning, database optimization, infrastructure scaling, and configuration improvements.
  • Validate system readiness for production deployment.
  • Lead implementation and administration of NeoLoad as the enterprise performance-testing platform.
  • Define reusable performance-testing scripting frameworks and standards.
  • Establish automated performance-regression testing for major releases.
  • Develop performance dashboards and executive reporting.
  • Present performance status, risks, bottlenecks, and mitigation strategies to executive leadership and project governance boards.
  • Document technical and functional designs, diagrams, test plans, test scripts, impact analyses, lessons learned, and best practices using Commission-required formats and templates.
  • Follow Commission standards, policies, procedures, and established IT requirements.
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