SAP Solution Manager Expert - U.S. Citizenship Required

CGI • Fairfax, VA

5d • Hybrid

About The Position

CGI is seeking an experienced SAP Solution Manager Consultant to support an SAP S/4HANA Greenfield implementation for a large government contract. The role focuses on implementing and operating SAP Application Lifecycle Management (ALM) across multiple SAP landscapes. The consultant will lead configuration and operations for SAP Solution Manager, with emphasis on SAP Focused Build, Change Request Management (ChaRM), and Transport Management. This position works closely with BASIS, security, infrastructure, and functional/technical teams to ensure controlled change management, stable transports, standardized monitoring, and reliable operations across cloud, hybrid, and on-prem environments. This position is located in one of CGI Federal's offices in Fairfax, VA, Lebanon, VA, Lafayette, LA or Knoxville, TN; however, a hybrid working model is acceptable. You will be required to work in a CGI Federal office two days per week.

Requirements

• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required as well as successful passing of CGI background check prior to beginning work.
• In addition, candidates must have ability to obtain and maintain a DHS/CISA EOD/Public Trust clearance.
• Bachelor’s degree in a technical or related field.
• Strong hands-on experience with SAP Solution Manager, specifically: SAP Focused Build (primary), ChaRM (primary), Transport Management / CTS (primary)
• Experience with additional Solution Manager capabilities, including: Monitoring and Alerting Infrastructure; System, Business Process, Job, and Interface/Integration Monitoring; Test Suite/Test Management, including Tricentis integration
• Background in SAP monitoring, operations, incident management, and performance troubleshooting.
• Experience with SAP S/4HANA and SAP BW landscapes; familiarity with Tricentis.
• Understanding of SAP BASIS operations and system administration fundamentals.
• Experience with ITSM tools (ServiceNow; Tricentis integration a plus).
• Strong analytical, problem-solving, and RCA skills.
• Excellent communication and stakeholder management skills.

Nice To Haves

• SAP Solution Manager, Focused Build, or ChaRM certifications.
• Experience with SAP Focused Run (FRUN).
• Experience with SAP Cloud ALM configuration and reporting.
• Experience supporting cloud/hybrid SAP architectures and transformation programs.
• Experience working in Agile/Scrum environments.

Responsibilities

• Implement, configure, and support SAP Solution Manager with a focus on SAP Focused Build, ChaRM, and Transport Management.
• Design and support change and release processes including workflow, approvals, auditability, and governance.
• Configure and support transport processes and integrations (CTS/CTS+), including tracking and reporting.
• Configure and maintain monitoring and alerting (system, business process, job, and interface/integration monitoring).
• Work with technical and functional teams to resolve incidents, defects, and performance issues; provide clear updates to stakeholders.
• Conduct root cause analyses and recommend corrective and preventive actions.
• Support end-to-end ALM processes, including operations, release support, and test management; integrate Tricentis where applicable.
• Contribute to SAP monitoring best practices, support procedures, and operational runbooks.
• Coordinate with BASIS, infrastructure, security, and application teams to ensure system stability, performance, and compliance.
• Support SAP upgrades, migrations, and transformation initiatives across cloud and hybrid environments.
• Document configurations, procedures, and processes; provide knowledge transfer and training.
• Configure dashboards, alerts, and operational reporting in Solution Manager; support Cloud ALM reporting as needed.

Benefits

• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and well-being programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior