SAP Services Lead

KDC One•New Albany, OH

11d•Onsite

About The Position

We are seeking an experienced SAP Services Lead who is responsible for the leadership, governance, delivery, and continuous improvement of SAP application services across the organization. This role oversees SAP support operations, enhancement delivery, project execution, vendor management, and service performance to ensure stable and efficient business operations. The SAP Services Lead partners closely with business stakeholders, IT leadership, external service providers, and SAP functional team to drive operational excellence, process optimization, and strategic SAP initiatives aligned with company objectives. This is a hands-on role with a strong focus on people leadership, cross-functional collaboration, and SAP delivery in a manufacturing environment in collaboration with the Central SAP Services team located in Europe. The position will lead a team of 4 SAP Business analysts. Please note: This is an on-site position. Visa sponsorship is not available for this role.

Requirements

Bachelor’s degree in IT, Computer Science, Engineering, Business, or related field (or equivalent experience)
Proven experience on at least two of the following SAP modules: WM, MM, PP, QM.
Familiarity with custom SAP enhancements (user exits, custom programs)
3–5+ years of people management experience, leading teams in a multi-site environment
Strong experience in project management and SAP project delivery
Hands-on experience with SAP ECC and/or S/4HANA implementations and support
Experience working in a manufacturing environment
Solid understanding of SAP configuration, data structures, and system integrations
Proven experience managing budgets, timelines, and resources across projects
Strong knowledge of full lifecycle Sap implementation

Nice To Haves

Knowledge of GIB Suite (DCP DCO)
Knowledge of GuiXt add on
Experience with Power BI or other BI tools
Winshuttle experience
PMP (Project Management Professional)
ITIL Foundation Certified
ScrumMaster (CSM) or PMI-ACP
SAP or other ERP platform certifications
Certified Business Relationship Manager (CBRM)

Responsibilities

Lead end-to-end SAP project delivery (planning, execution, monitoring, and closure)
Manage and mentor project teams, including direct reports and cross-functional resources
Partner with business stakeholders to gather requirements and translate them into Sap solutions
Oversee SAP systems (ECC and/or S/4HANA) including configuration, enhancements, integrations, and production support
Drive process standardization, documentation, and continuous improvement initiatives
Manage project plans, timelines, budgets, and resource allocation
Monitor and report on KPIs, SLAs, and financial performance
Ensure compliance with IT governance, internal controls, and best practices
Coordinate with external vendors, consultants, and internal IT teams
Support strategic planning, budgeting (CapEx/OpEx), and leadership reporting
Promote a collaborative, high-performance team environment