SAP & ServiceNow AI Automation Intern
About The Position
The SAP & ServiceNow AI Automation Intern position is a project-based internship where the intern will “own” specific deliverables. The project is aimed at transforming our IT support operations by integrating cutting-edge artificial intelligence and chatbot features into the SAP support process. Operating at the intersection of SAP, ServiceNow, Compucom, and Veolia.chat you will analyze helpdesk data, optimize conversational chatbot workflows, and build high-impact self-service options and put structure to the process for continuous improvement. Your primary mission is to leverage AI tools to deflect repetitive or how-to tickets, empowering users and improving overall support efficiency.
Requirements
- Currently pursuing a degree in Information Systems, Computer Science, Data Analytics, or a related technology field.
- Strong interest or hands-on experience with AI tools, prompt engineering, machine learning basics, or data analysis.
- Excellent analytical problem-solving skills with the ability to translate complex technical steps into simple user guides.
- Highly organized, self-motivated, and comfortable working both independently and in collaborative team settings.
- Curious and eager to learn.
Responsibilities
- Design, test, and deploy conversational workflows within ServiceNow or Compucom portal to help resolve routine SAP inquiries automatically.
- Review historical ServiceNow logs to uncover frequent SAP technical issues, user bottlenecks, and root causes. Suggest knowledge articles to be created across all modules and facilitate editing / review by SAP team members.
- Assist in linking SAP data streams with ServiceNow/Compucome AI capabilities to automate ticket categorization, routing, and smart response drafting.
- Author where possible clear, structured, and user-friendly knowledge articles within ServiceNow to fuel chatbot responses.
- Audit existing ServiceNow dashboards and recommend enhancements to track ticket deflection rates, chatbot accuracy, and user satisfaction trends.
Benefits
- Comprehensive technical and commercial training
- Career advancement opportunities
- Competitive benefits
- Flexible work arrangements
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
