SAP SD Order Management Specialist

Computer Task Group, Inc•Hercules, CA

2d•Hybrid

About The Position

CTG is seeking an SAP SD Order Management Specialist for a client in Hercules, California. The position is hybrid remote and is an ongoing contract. The specialist provides Level 2 and Level 3 functional support for SAP SD Order Management, configures and enhances functionality, and supports production operations and projects from requirements gathering through post-production support. The role works with business stakeholders and cross-functional SAP teams to resolve order-processing and integration issues, maintain documentation, and follow ITIL service-management processes and applicable SOX controls. The expected base salary is $60.00 to $63.00 per hour. Salary offers depend on factors including relevant skills, training, experience, education, market factors, and, where applicable, licensure or certifications. A competitive benefit package is also offered.

Requirements

10 or more years of hands-on SAP SD functional consulting, configuration, and production-support experience, with a strong focus on Order Management.
Strong hands-on SAP SD configuration and troubleshooting expertise, particularly in Order Management.
In-depth knowledge of end-to-end Order to Cash processes, including sales order entry, order processing, delivery management, and billing.
Experience configuring sales document types, item categories, schedule line determination, copy controls, document flow, ATP, credit checks, and output determination.
Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.
Experience supporting EDI/IDoc-based order processing and troubleshooting inbound and outbound interface failures.
Proven experience supporting complex SAP SD production environments and independently resolving functional and integration issues.
Experience supporting SAP enhancements and projects through requirements gathering, solution design, configuration, testing, deployment, and hypercare.
Experience working with business stakeholders, technical teams, and global IT partners.
Strong analytical, problem-solving, and root-cause investigation skills.
Ability to develop functional specifications, configuration documents, test scripts, and end-user documentation.
Familiarity with ITIL-based service management processes and Jira Service Management (JSM) or similar ITSM platforms.
Excellent communication, stakeholder-management, and cross-functional collaboration skills.
Ability to manage competing priorities while maintaining service quality and meeting delivery commitments.
Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.

Nice To Haves

Experience with full-lifecycle SAP implementations.
Prior experience in life sciences, medical devices, healthcare, or another regulated industry.
Experience with SOX compliance, audit controls, and enterprise documentation standards.
Flexibility to travel domestically and internationally as required.
SAP Certified Associate – Sales certification or equivalent SAP SD certification.

Responsibilities

Provide Level 2 and Level 3 functional support for SAP SD Order Management incidents and service requests, resolving them within established SLAs.
Configure, maintain, and enhance SAP SD Order Management functionality, including sales document types, item categories, schedule line categories, copy controls, ATP, credit management, and output determination.
Gather requirements from business stakeholders, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
Analyze recurring production issues and implement sustainable corrective and preventive solutions.
Support enhancements through functional design, configuration, testing, deployment, and post-production support.
Develop and execute unit, system integration (SIT), and regression tests, and provide functional support during UAT.
Lead assigned SAP SD Order Management initiatives, contributing to solution design, build, cutover planning, and post-implementation support.
Collaborate with SAP Pricing, MM, LE, FI-AR, and EDI/IDoc teams to resolve integration issues.
Troubleshoot order-processing failures using SAP transactions, tables, application logs, and technical debugging information.
Maintain functional specifications, configuration documentation, SOPs, test scripts, and user guides.
Follow ITIL-based incident, problem, and change management processes and applicable SOX controls and audit requirements.