SAP S/4HANA MM Production Support Lead – Hybrid

Hitachi • Dallas, TX

10d • Hybrid

About The Position

Hitachi Digital Services is seeking a collaborative SAP S/4HANA MM Production Support Lead to join their Enterprise Applications team. This role is responsible for supporting, maintaining, and enhancing business-critical SAP S/4HANA solutions. The team collaborates with business stakeholders, cross-functional SAP teams, technical resources, external partners, and vendors to ensure stable procurement operations and timely issue resolution. As the onshore SAP MM lead, you will provide functional leadership, coordinate production support activities, manage escalations, and help drive automation, process standardization, continuous improvement, and operational excellence across the SAP environment. The SAP S/4HANA MM Production Support Lead will provide functional and operational leadership across SAP S/4HANA implementation, enhancement, and production support engagements. You will lead SAP MM activities involving incidents, problems, changes, service requests, and critical production escalations while ensuring SLA compliance and alignment with ITIL best practices. The role supports the complete Procure-to-Pay lifecycle, including purchase requisitions, purchase orders, goods receipts, invoicing, and payment integration. You will partner with SAP FI, SD, PP, technical teams, vendors, and external partners to resolve cross-functional and interface-related issues. This hybrid position requires regular onsite presence in Dallas and the ability to independently troubleshoot complex problems with minimal guidance in a high-pressure environment.

Requirements

• 10 or more years of hands-on SAP MM experience.
• Experience leading SAP MM teams or serving as an onshore functional lead.
• Strong experience with SAP S/4HANA implementations, enhancements, and production support engagements.
• Proven experience managing SAP solutions, incidents, problems, changes, and service requests within an ITIL-aligned environment while meeting SLA requirements.
• Ability to independently navigate and troubleshoot complex production issues with minimal guidance in a fast-paced, high-pressure environment.
• Advanced knowledge of end-to-end Procure-to-Pay processes, including purchase requisitions, purchase orders, goods receipts, invoice processing, and payment integration.
• Strong understanding of SAP S/4HANA procurement, Fiori applications, Business Partner integration, MM-FI integration, OBYC, movement types, and other MM configurations.
• Experience supporting integrations with SAP FI, SD, PP, technical teams, external applications, and third-party partners.
• Hands-on experience with SAP AIF, EDI, IDocs, interfaces, integration monitoring, root cause analysis, and preventive issue resolution.
• Experience using ServiceNow, Jira, or similar ITSM tools.
• Excellent stakeholder management, communication, leadership, and vendor coordination skills.
• Candidates must currently reside in the Dallas–Fort Worth area or be able to commute to the Dallas office as required for the hybrid schedule.
• Candidates must be U.S. citizens or lawful permanent residents holding a valid Green Card.

Nice To Haves

• Driving automation, process standardization, continuous improvement, and operational excellence initiatives.
• Automotive industry experience.
• Knowledge of SAP AI capabilities and intelligent technologies.

Responsibilities

• Provide functional leadership for SAP MM production support.
• Coordinate production support activities.
• Manage escalations related to SAP MM issues.
• Drive automation, process standardization, continuous improvement, and operational excellence.
• Lead SAP MM activities involving incidents, problems, changes, and service requests.
• Ensure SLA compliance and alignment with ITIL best practices.
• Support the complete Procure-to-Pay lifecycle.
• Partner with SAP FI, SD, PP, technical teams, vendors, and external partners to resolve cross-functional and interface-related issues.
• Independently troubleshoot complex production issues with minimal guidance in a fast-paced, high-pressure environment.

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing.
• Flexible arrangements that work for you (role and location dependent).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed