SAP Project Manager
About The Position
SAP Customer Delivery Engagement (CDE) is part of SAP Enterprise Cloud Services (ECS) and delivers fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP’s PaaS and SaaS cloud and on-premise customers. We manage a variety of customer engagements in HANA Enterprise Cloud, other SAP Cloud Offerings (like SuccessFactors) and on-premise. The service portfolio includes infrastructure services and Application Managed Services like Managed Data, Testing and Security. We create a stable foundation for our customers’ IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.
Requirements
- Minimum 4+ years of experience in project management or SAP Operations
- Minimum 4+ years of experience in a customer-facing role
- Minimum 4 to 6 years of experience in service management capacity managing multiple clients.
- Minimum 2+ years of experience in SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes.
- Minimum 2+ years of experience in SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver.
- Minimum 2+ years of experience in SAP HANA and enterprise databases (Oracle, SQL Server, DB2).
- Minimum 2+ years of experience in Linux, Unix, and Windows operating systems supporting SAP environments.
- Minimum 2+ years of experience in Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes.
- Minimum 2+ years of experience in Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations.
Nice To Haves
- Experienced in IT service providers and managing outsourcing engagements.
- Strong project management skills & customer-facing experience
- Strong ability to translate between technical and non-technical audience with confidence
- Strong engagement management, relationship building and de-escalation skills
- Excellent presentation, communication and moderator skills
- High competency in multi-tasking and ability to manage multiple engagements in parallel
- Accustomed to working in an international and global virtual matrix organization
- High proficiency in English. Additional languages are a big plus
- Knowledge and certifications in standards and methodologies for SAP IT operations (e.g. SAP CCoE, ITIL V4 Foundation or Expert Level, Run SAP standards, Solution Manager ALM) are beneficial.
- Certification in project management methodology (e.g. PMP) is beneficial.
Responsibilities
- Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
- Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
- Perform administrative tasks required to manage the engagement (staffing, reporting and controlling).
- Manage proactive delivery of service plans and reactive support requests
- Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
- Drive transformation and onboarding towards SAP Cloud Solutions
- Drives end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
- Achieve customer reference collateral and customer satisfaction responses
- Deliver best through proactive mindset and de-escalate critical customer situations
- Protect and grow engagement scope and manage commercial change requests
- Participate in team-internal knowledge sharing and coach other team members
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short and long term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match
- additional voluntary or legally-required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
