SAP Key User – S/4HANA (Process & Projects)

Continental Group Sector ContiTech•Fairlawn, OH

42d•Hybrid

About The Position

In this role, you will be a business-facing expert responsible for governing, optimizing, and supporting Sales & Distribution (SD) processes within the SAP S/4HANA environment. This role acts as part of the SAP Implementation Team that acts as the critical bridge between business stakeholders and IT/SAP teams, ensuring that local Order-to-Cash (O2C) processes are standardized, efficient, and aligned with business objectives. This position will play a key role in S/4HANA local/ business area (BA) implementations, enhancements, and continuous improvement initiatives, driving process excellence across sales order management, pricing, delivery, billing, and customer master data. This role is Hybrid 3 days a week at any ContiTech site in the US.

Requirements

Bachelor’s degree in Information Technology, Business Administration, Engineering, Project Management, Supply Chain Management, or a related field or 4+years of experience in lieu of a degree
2+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
Experience in SAP or SAP S/4HANA implementations or rollouts
Proven experience in Order-to-Cash process optimization
Proven leadership, communication, presentation, and stakeholder management skills.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.

Nice To Haves

SAP SD or S/4HANA certification (preferred)
Knowledge of SAP modules including FI/CO, MM, SD, PP, EWM, and/or TM.
5+ years of SAP SD/ Customer Service experience (preferably S/4HANA)
Experience in global or multi-site implementations.
Familiarity with data migration, system integrations, testing strategies, and change management frameworks.
SAP S/4HANA SD configuration and Fiori apps
Integration with MM, FI, and supply chain processes
Understanding of IDOCs, interfaces, and data flows

Responsibilities

Own and standardize local end-to-end Order-to-Cash (O2C) processes (order entry, delivery, billing, invoicing, returns).
Drive harmonization of SD processes across regions, plants, and distribution centers.
Ensure alignment with BA/ global templates, best practices, and compliance requirements.
Creator and owner of the local and business area repository for SAP work instructions developed by applying business knowledge to SAP processes.
Act as the functional expert for SAP SD in S/4HANA.
Customer master, Sales orders, Route Schedules, pricing, billing, quoting, accruals, rebates, credit management, etc.
Ensure proper integration with MM, FI, and logistics processes
Translate business requirements into SAP functional specifications.
Serve as the primary liaison between business users and SAP/IT teams
Support workshops, fit-gap analysis, and solution validation for local and BA projects.
Lead SD workstream for local activities in S/4HANA implementations and rollouts.
Ensure proper cleansing and validation of data under the core SD elements.
Support, define and execute functions related to: Fit Gap Analysis, Test Scenarios, Testing (unit, integration, UAT, etc.), Cutover & Hyper-care
Validate system changes to ensure alignment with business processes.
Ensure data accuracy and process stability before go-live
Contribute and test for local/ BA process and system enhancements.
Act as a trainer and Subject Matter Expert for business users.
Develop local and BA training materials and SOPs.
Drive user adoption and best practice usage across the organization.
Provide support for SD-related issues and root cause analysis.
Identify process inefficiencies and drive improvement initiatives.
Ensure system performance and continuous optimization of sales operations.
Creation of IT work request after troubleshooting and manage the completion and communication of status to completion with business users for SAP