SAP iXp Intern - Customer Engagement Advisory [Newtown Square, PA]

SAP•Newtown Square, PA

7d•$19 - $33

About The Position

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. About the SAP Internship Experience Program The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables. Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips. The Customer Engagement Advisory Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CES leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles. The role will involve engagement with global leadership, their local CES team as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CES Operations aid in the increased adoption and retention of Cloud subscriptions by helping CES team members promote successful customer engagements and support best practices. We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning. The Customer Engagement Support Center (CES) is a global organization responsible for delivering a seamless, holistic, and best-of-all-worlds customer engagement support to customer-facing functions in Cloud Success Services and beyond and plays a key role in fortifying the post-sales customer life cycle. This position will be supporting CES NA/LAC team, which is one of the regional teams within CES delivering on the organization's mission and objectives within the North and Latin America regions. This team is remote, with a handful of team members located in NSQ area. Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Requirements

Bachelor's Degree or equivalent in IT, Business or related field of study
Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor's, master's or JD/PhD program
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong writing and listening skills
Strong communication skills
Excellent attention to detail
Knowledge in or ability to learn SAP products/systems (S/4 HANA, BTP, HXM, etc.)
Willing to learn and self-driven individual
Work well with deadlines and have ability to multi-task
Proven ability to maintain confidentiality
English: Level 3: Fluent

Responsibilities

Manage and review incoming CES requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CES to take appropriate next actions
Filter requests for critical situations that require immediate action
Schedule and participate in engagement support sessions with the assigned architects to better learn our customers' business goals and to also better understand our internal customer success practices
Generate the meeting minutes for Engagement Sessions, ensuring correct assignment of action items
Maintain data and reporting systems and monitor progress of action plans for continuous engagement and customer/team involvement
Actively contribute in the collection and management of metrics required by the CES leadership
Update as requested appropriate CES content to JAM for the consumption of the CES team and its stakeholders