Customer Engagement Manager
About The Position
As a Customer Engagement Manager, you will be responsible for developing a customer engagement strategy centered around free-to-play games to drive customer acquisition, retention and loyalty. You will develop and implement a free-to-play games strategy using data, insights, creativity and commercial understanding to drive customer loyalty. Our free-to-play offering is a blank canvas waiting for you to leave your mark. You will bring your creative thinking skills while balancing activating this strategy practically through proven CRM expertise, collaboration across various departments, and owning this channel for the US market. Your work in this role will be key to deploy a free-to-play game worthy of our customer’s loyalty to increase customer retention and drive acquisition of new users.
Requirements
- Proven experience in CRM, product marketing, commercial or analytics roles.
- Experience developing customer marketing programs and exceptional customer journeys with a strong focus on customer acquisition.
- Ability to analyze data, distill complex data into clear recommendations and translate insights into actionable strategies.
- Strong understanding of customer segmentation, value modelling and ROI-based decision making.
- Passion for games such as social, fantasy, casino, peer-to-peer combined with a customer-centric mindset.
- Experience managing small teams and collaborating across groups in a large organization.
- Strong organizational skills and ability to work autonomously.
Nice To Haves
- Technical fluency of platform integrations is beneficial.
Responsibilities
- Developing the overarching free-to-play strategy using data and insights.
- Advocating for and implementing a promotional plan.
- Analyzing performance, player behavior, and campaign results to inform the strategy.
- Working across teams, including product and development teams, to enhance free-to-play offering.
- Using commercial acumen to work with providers to negotiate for and enhance overall offering.
- Working with the larger CRM team to plan and execute cross-sell campaigns of those customers from free-to-play platform to sports betting and/or casino.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
