SAP GTS (Global Trade Services) Lead (Techno/Functional)

TEKsystems•Indianapolis, IN

9d•$40 - $65•Hybrid

About The Position

The primary focus of this position is partnering with key stakeholders, architects, and delivery partners to ensure timely delivery of compliant and quality solutions for the Order to Bill (O2B) systems, including SAP S4, Global Trade Services (GTS), and FSCM. This role will focus on understanding business needs and translating them into technical solutions. This position will report to the ERP IT Commercial Director and may include the following responsibilities: Key responsibilities include: Operations/System Stewardship 1. Responsible for overall care and feeding of O2B related systems. 2. Responsible for release management for systems that comprise O2B processes. 3. Provide support for ongoing operations and identify opportunities to improve processes. 4. Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX) 5. Interpret and translate complex regulatory drivers, compliance requirements, company risks, and company exposures to ensure IT solutions in SAP are best positioned to maintain integrity, trust and reliability. 6. Influence partner and vendor organizations in prioritization and problem management of solution issues, including root cause analysis. 7. Interact and collaborate with global, regional and local Business Partners (Process Owners, Power Users, Business Process Knowledge Centers and Service/Release Managers) as appropriate, in order to better understand the business and its priorities and represent their requirements. 8. Engage with Global Business Process Owners & Stakeholders to understand and influence broad business strategies in the context of information technology as a key enabler and differentiator Delivery 1. Delivery lead on major projects/initiatives related to O2B. 2. Analyze, define and assist in the deployment of the SAP based solutions for the O2B processes in SAP 3. Work with business stakeholders and architects to understand business requirements and translate them into technical requirements. 4. Work within policies, procedures and processes to deliver O2B enhancements/changes. 5. Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX) 6. Design and implement solutions that enable business outcomes and ensure optimal functionality of SAP and related systems. 7. Ensure adherence to global SAP design and architecture and participate in architecture review boards as needed. 8. Provide technical guidance and effort estimates on new enhancement requests, ensuring they are well documented and simple to understand. 9. Track status of implementation timeline and proactively communicate risks or issues to stakeholders. 10. Responsible for change management communication, accountable for formal testing and documentation prior to going live, and post go-live production support handover. 11. Identify and ensure delivery of knowledge transfer needs between process owners, business partners, and support team. Technical SME 9. Having and building comprehensive knowledge of internal and external information technology environments with a O2B focus, including S4 Settlement Management, GTS, and FSCM. 10. Be forward thinking with respect to technical evolutions within the ERP landscape (S/4 HANA) and related technology to help improve user experience or functionality of the offering.

Requirements

Minimum of bachelor’s Degree in Business Management or Information Technology or related field.
At least 5 years of SAP and/or GTS configuration / design and broad related business process experience.
Expertise in working in complex, diverse landscape (business, technology, regulatory and partners)
Strong Organizational and Communication skills with key focus on conveying complex ideas and thoughts into clear definitive directions and results
Comfortable with ambiguity and working autonomously
Demonstrated ability to determine solutions to hard problems with many constraints, using sound judgement to assess risks, and lay out your argument in a well-structured, data-informed, written narrative.
Strong analytical, problem-solving, and communication skills.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Excellent interpersonal and stakeholder management skills.
A passion for understanding user needs and delivering high-quality products.
7-10 years of experience with SAP O2C.
Experience in GTS.
Systems in scope: GTS, SAP SD
Must be on site 30 days/quarter (2-3 days a week in Indianapolis).
Must be able to go full time at the end of the contract.
The PM works with stakeholders and sets the “what” on what is going on. Technical Lead talks about the “how” they can get there.
Tech lead that can acknowledge the technical point of view.
Going to want to build solutions using these services.
From a development point of view, new dev, find someone who isn’t afraid to become more hands on.
The most important part is the requirements gathering.
Being able to drive a delivery team or a group of functional consultants, ABAP/Technical developers.

Nice To Haves

I’m ok to take a risk on someone who demonstrates learning agility and curiosity as they can learn the Settlement Management side.
Global Experience
Good understanding of business processes in the Life sciences/Pharmaceutical domain and compliance with SOX and GxP.
Vendor Management
ITIL
Proven experience as an IT Business Analyst, preferably with some exposure to product-focused environments.
Demonstrated examples of modern product discovery approaches.
Proven experience working on technology-powered products as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
Direct experience in new ERP Implementations
Knowledge of the pharmaceutical or animal health commercial and distribution environment.

Responsibilities

Responsible for overall care and feeding of O2B related systems.
Responsible for release management for systems that comprise O2B processes.
Provide support for ongoing operations and identify opportunities to improve processes.
Responsible for ensuring all changes/enhancements meet required quality and compliance requirements (GxP, SOX)
Interpret and translate complex regulatory drivers, compliance requirements, company risks, and company exposures to ensure IT solutions in SAP are best positioned to maintain integrity, trust and reliability.
Influence partner and vendor organizations in prioritization and problem management of solution issues, including root cause analysis.
Interact and collaborate with global, regional and local Business Partners (Process Owners, Power Users, Business Process Knowledge Centers and Service/Release Managers) as appropriate, in order to better understand the business and its priorities and represent their requirements.
Engage with Global Business Process Owners & Stakeholders to understand and influence broad business strategies in the context of information technology as a key enabler and differentiator
Delivery lead on major projects/initiatives related to O2B.
Analyze, define and assist in the deployment of the SAP based solutions for the O2B processes in SAP
Work with business stakeholders and architects to understand business requirements and translate them into technical requirements.
Work within policies, procedures and processes to deliver O2B enhancements/changes.
Design and implement solutions that enable business outcomes and ensure optimal functionality of SAP and related systems.
Ensure adherence to global SAP design and architecture and participate in architecture review boards as needed.
Provide technical guidance and effort estimates on new enhancement requests, ensuring they are well documented and simple to understand.
Track status of implementation timeline and proactively communicate risks or issues to stakeholders.
Responsible for change management communication, accountable for formal testing and documentation prior to going live, and post go-live production support handover.
Identify and ensure delivery of knowledge transfer needs between process owners, business partners, and support team.
Having and building comprehensive knowledge of internal and external information technology environments with a O2B focus, including S4 Settlement Management, GTS, and FSCM.
Be forward thinking with respect to technical evolutions within the ERP landscape (S/4 HANA) and related technology to help improve user experience or functionality of the offering.