SAP GATP Functional Support

Mega Cloud Lab•Hercules, CA

5d•Hybrid

About The Position

The SAP GATP Functional Support role provides Level 2 and Level 3 functional support for SAP Global Available-to-Promise (GATP) and Batch Determination. The position configures, maintains, and optimizes availability checks, product allocation, rules-based ATP, backorder processing, and batch selection to support accurate order confirmations and effective order fulfillment. The role analyzes business needs and production issues, develops SAP functional solutions, and collaborates with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams. It also leads the GATP and Batch Determination functional workstream for enhancements and supply chain projects, including requirements, design, configuration, testing, cutover, and post-go-live support. The position supports SAP ERP–SAP APO integration through CIF, maintains functional documentation, follows ITIL-based service management practices, and helps ensure compliance with SOX controls, quality requirements, audit standards, and applicable regulatory guidelines. The role is based in Hercules, California, with a hybrid workplace arrangement.

Requirements

Bachelor's degree in Information Systems, Computer Science, Supply Chain Management, Engineering, or a related discipline.
10 or more years of SAP functional experience, including strong hands-on expertise in SAP GATP and Batch Management/Determination.
Extensive experience configuring and supporting SAP GATP functionalities, including PAC, PAL, RBA, and BOP.
Strong expertise in SAP Batch Determination, including condition techniques, strategy types, search strategies, batch classification, sort rules, and batch selection.
Practical experience implementing and supporting SLED-based and FEFO-based batch determination logic.
Good understanding of end-to-end Order-to-Cash (OTC) and supply chain processes.
Working knowledge of SAP SD, MM, LE, and PP integration points.
Experience with SAP APO CIF, including integration monitoring, master data consistency, and troubleshooting.
Strong functional troubleshooting, analytical, and root-cause analysis capabilities.
Experience preparing functional specifications, configuration documentation, test scripts, and process documentation.
Familiarity with ITIL-based incident, problem, and change management processes.
Hands-on experience with Jira Service Management or similar ITSM platforms.
Excellent communication, stakeholder management, and cross-functional collaboration skills.

Nice To Haves

Experience in life sciences, medical devices, pharmaceuticals, or another regulated industry.
Understanding of Good Manufacturing Practices (GMP), batch traceability, product shelf-life management, and quality-related supply chain controls.
SAP certification in relevant supply chain modules, particularly SAP APO or related planning and availability management solutions.
Experience supporting global SAP landscapes and collaborating with geographically distributed business and technical teams.
Exposure to SAP S/4HANA supply chain processes and integration considerations.
Willingness and flexibility to travel domestically and internationally as business requirements dictate.

Responsibilities

Provide L2/L3 functional support for SAP GATP and Batch Determination incidents and service requests, resolving them within established SLAs.
Configure and maintain Product Availability Check (PAC), Product Allocation (PAL), Rules-Based ATP (RBA), and Backorder Processing (BOP).
Analyze and resolve issues involving product availability, order confirmations, allocation constraints, and backorder processing.
Optimize ATP configurations and business rules to improve delivery-date accuracy and order fulfillment performance.
Configure and support batch determination, including strategy types, condition techniques, search strategies, batch classification, and sort rules.
Implement and maintain batch selection logic based on SLED, FEFO, and other business-specific criteria.
Troubleshoot batch determination failures, incorrect batch assignments, batch splits, and related delivery-processing issues.
Ensure batch selection processes meet business requirements, product quality standards, and regulatory traceability requirements.
Collaborate with Customer Service, Supply Chain, Demand and Supply Planning, Quality, and IT teams to understand requirements and translate them into SAP functional solutions.
Conduct functional assessments, impact analyses, and gap analyses for GATP and Batch Determination enhancements.
Prepare functional specifications, configuration documentation, process flows, and technical requirements for development teams.
Identify opportunities to streamline availability checking, allocation, and batch selection processes.
Perform root-cause analysis of recurring production issues and implement corrective and preventive solutions.
Manage incidents, service requests, and problem records through Jira Service Management, following ITIL-based service management practices.
Monitor ticket aging, SLA compliance, and operational performance, and proactively identify service risks.
Lead the GATP and Batch Determination functional workstream for SAP enhancements, transformation initiatives, and supply chain projects.
Participate in requirements gathering, solution design, configuration, unit testing, SIT, UAT, cutover, and post-go-live hypercare.
Monitor and troubleshoot SAP ERP–SAP APO integration through CIF and validate master data and integration dependencies.
Develop and maintain functional documentation, configuration records, SOPs, and knowledge base articles.
Support adherence to SOX controls, quality management requirements, audit standards, and applicable regulatory guidelines.
Support internal and external audits by providing system documentation, process evidence, and configuration details.
Promote consistent functional governance and knowledge sharing across business and IT teams.