SAP Field Service Manager(Architect)

DYNE Group•Dallas, TX

22h•Hybrid

About The Position

We are seeking a highly experienced SAP FSM Architect to lead the end-to-end design, architecture, and implementation of enterprise SAP Field Service Management solutions across multiple client environments. This is a senior, client-facing consulting role requiring strong architectural expertise, hands-on SAP FSM knowledge, and the ability to operate across complex enterprise landscapes. The Architect will act as the solution authority for SAP FSM engagements, working across multiple clients within a consulting delivery model. The SAP FSM Architect will be responsible for leading the design, configuration, and delivery of scalable field service management solutions using SAP Field Service Management, integrated with enterprise SAP ecosystems including SAP S/4HANA and SAP Customer Experience platforms. The role requires strong functional and technical expertise in service operations, dispatching, scheduling, mobile workforce management, and enterprise integration architecture. This position supports multiple clients and requires strong consulting capability, stakeholder engagement, and adaptability across industries.

Requirements

10–18+ years in SAP ecosystem
Strong hands-on experience with SAP FSM implementations
Deep expertise in field service / customer service processes
Experience in SAP CS / Service Management / Field Service domains
SAP FSM configuration and architecture
SAP S/4HANA service integration
API and integration architecture (REST/SOAP)
Mobile workforce and dispatch solutions
Service order management
Field technician dispatching
Scheduling and workforce optimization
After-sales service operations
SLA and service lifecycle management
Solution / Enterprise Architect experience
Ability to design scalable enterprise FSM landscapes
Strong consulting and client-facing skills
Experience working in multi-client environments
Excellent communication and presentation skills
Strong stakeholder management capability
Ability to work independently in client-facing roles
Problem-solving and analytical mindset
Adaptability across multiple industries and clients
Must be fully willing to travel across the United States

Nice To Haves

SAP Service Cloud / SAP CX exposure
Middleware: SAP CPI / PI / PO
Prior consulting experience with major SI firms
Experience in utilities, manufacturing, telecom, or industrial services
Exposure to global SAP transformation programs
SAP FSM certification
Experience leading distributed teams

Responsibilities

Lead end-to-end architecture design for SAP FSM implementations
Define scalable and reusable FSM solution frameworks
Design service workflows including scheduling, dispatching, and field execution
Ensure alignment with enterprise architecture standards and SAP best practices
Gather and analyze business requirements from client stakeholders
Translate business needs into functional and technical SAP FSM solutions
Conduct workshops with business users and technical teams
Define service lifecycle processes and field operations models
Configure SAP FSM modules including: Scheduling and dispatching, Mobile workforce enablement, Service order execution, Resource planning and optimization
Optimize system performance and service workflows
Define and implement best practices for field service operations
Lead integration design between SAP FSM and enterprise systems including: SAP S/4HANA, SAP CX / Service platforms, Third-party enterprise systems
Define API-based integration strategies
Work with middleware teams (CPI/PI/PO) for data exchange flows
Ensure real-time and batch integration consistency
Act as the senior SAP FSM subject matter expert across engagements
Provide architectural governance and design validation
Review functional and technical deliverables
Guide development and configuration teams
Establish best practices and reusable solution templates
Support system testing (SIT, UAT)
Assist in deployment and cutover planning
Provide post-go-live stabilization support
Troubleshoot critical production issues when required
Work directly with client business and IT leadership teams
Present architectural solutions and design decisions
Manage expectations across multiple stakeholders
Act as trusted advisor to enterprise clients
Support multiple client engagements concurrently
Travel to client sites across the United States as required
Adapt quickly to different client environments and industries
Ensure high-quality delivery in fast-paced consulting environments