SAP ERCS Manager

Accenture•Arlington, TX

4d•Hybrid

About The Position

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people , our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com . In Accenture Consulting we work with C-suite executives, leaders and boards of the world’s leading organizations, helping them reinvent every part of their enterprise to drive greater growth, enhance competitiveness, implement operational improvements, reduce cost, deliver sustainable 360° stakeholder value, and set a new performance frontier for themselves and the industry in which they operate. Our deep industry and functional expertise is supported by proprietary assets and solutions that help organizations transform faster and become more resilient. Underpinned by technology, data, analytics, AI, change management, talent and sustainability capabilities, our Strategy & Consulting services help architect and accelerate all aspects of an organization’s total enterprise reinvention. Within Accenture's Utilities Practice , w e use our deep industry expertise in digital customer engagement and operations, connected energy services and customer platforms to help retail energy and utility providers with cost effectiveness, revenue assurance/extension and customer satisfaction and loyalty.

Requirements

Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery
Minimum of 3 years of functional experience in/with SAP
Expertise in Meter to Cash operations, functions, and technologies
Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements)
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Nice To Haves

You improvise and adapt to lead clients and teams through change and ambiguity
You’ve gained the trust of your clients and partnered with them to: design business process , lead design thinking workshops, develop business case , deliver agile projects, develop new operating model , manage talent and change, co-create intellectual property
You have at least 2 years of experience in an advisory or consulting role

Responsibilities

Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives .
Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work