SAP Enterprise Technology Analyst Entry

SMUD•Sacramento, CA

21h•$84,094 - $111,342•Hybrid

About The Position

This position is for an Enterprise Technology Analyst joining a team focused on leading-edge applications, specifically SAP Plant Maintenance (PM) / Enterprise Asset Management (EAM) and other enterprise applications. The team is responsible for the design, configuration, operation, maintenance, and enhancement of these applications to ensure reliability, accessibility, and alignment with business unit needs. SMUD's IT department is recognized as a top workplace. The role requires individuals with an SAP configuration background, capable of managing multiple complex assignments, working independently or in a team, and open to learning new technologies. It is a hybrid role, with in-office days potentially increasing based on future project needs. Under close supervision, the incumbent will perform basic business processes and technical support for SMUD's enterprise technology solutions, serving as a functional resource to the user community.

Requirements

High School diploma or equivalent
At least one (1+) year of progressively responsible relevant work experience in the areas of day-to-day design and maintenance of enterprise applications, OR at least 6 months as a SMUD Intern working within a relevant area, OR at least three (3+) years within a business unit with broad and deep knowledge of business processes and/or technology.
Knowledge of concepts of enterprise applications systems design, configuration and functionality.
Knowledge of concepts of the system development lifecycle.
Knowledge of concepts of implementation strategies.
Knowledge of concepts of data modeling, structured query language, scripting, report design, administration, data maintenance and retrieval.
Familiarity with complex computer systems and resources, electronic records, database administration.
Knowledge of techniques and practices for resolving technical issues.
Knowledge of standard business policies and/or procedures.
Ability to understand complex and/or controversial policies, regulations, procedures, and/or activities internally/externally.
Ability to assess procedures/systems and assist in the development/implementation of operational improvements.
Ability to recognize how a system should work under ideal conditions.
Ability to participate in evaluating and resolving complex technical issues.
Ability to participate in generating viable alternatives to problems.
Ability to utilize reasoning and analysis to identify the advantages and disadvantages of different approaches.
Ability to read and interpret plans, diagrams and specifications.
Ability to prioritize own work assignments to meet expected timeframes.
Ability to assess business processes.
Ability to participate in matching user requirements to system capabilities.
Ability to assist in developing detailed specifications.
Ability to recognize/select system integration points.
Ability to assist in developing testing criteria and conducting testing.
Ability to effectively work on one’s own and/or in a team.
Ability to assist in troubleshooting user and system problems.
Ability to assist in performing ad-hoc reporting and changes to reports and forms.
Ability to stay abreast of new IT technology, tools and methods to support and develop business applications.
Ability to utilize a personal computer, systems, mobile device and software relevant to the job.
Ability to communicate effectively orally and in writing internally/externally.
Ability to assist in coordinating optimization efforts.
Ability to establish and maintain effective internal/external working relationships and work effectively in diverse teams.

Nice To Haves

Bachelor of Science degree from an accredited college or university majoring in Computer Science, Management Information Systems, or a related field.
SAP experience, preferably in an IT role.
Hands-on SAP PM/EAM experience.
Knowledge of the Software Development Lifecycle.
Experience working in an Agile environment.
Experience working in a production support role.
Programming experience, including experience debugging.
Basic experience with enterprise applications that require complex integrations to one or more systems.
Possess analytical skills and the ability to work with team members at all project levels.
Experience with reporting and analytics tools.

Responsibilities

Analyze business processes and match user requirements to system capabilities.
Develop specifications; develop testing criteria and conduct testing.
Determine system integration points and resolve moderately complex technical issues.
Establish and maintain effective internal/external working relationships and work effectively in diverse teams.
Be flexible and open to change, results oriented, driven.
Effectively communicate in large group settings and be able to achieve consensus.
Analyze procedures and systems to evaluate and resolve technical issues.
Develop and implement operational improvements.
Learn to design and configure various enterprise technology solutions to support business units; develop designs and define user requirements by collaborating with process owners; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; guide user group forums; identify needed changes and enhancements; perform workflow and process assessments; identify impacts to business processes; revise user and system requirements; design modifications; prepare change notices; integrate modifications; develop testing criteria and conduct testing; and provide technical consultation and solutions.
Support efforts to provide overall effectiveness for users; champion and share key practices; provide technical support and user training in the optimal use of enterprise applications systems; troubleshoot user obstacles and provide support; provide technical consultation and options to address issues; and troubleshoot system problems.
Learn to provide business units with access to data, analytics, visualizations required to run and optimize their operation; design user reports, intelligence and visualizations to help business units run; produce standard and custom analytics; develop ad-hoc queries; modify standard forms and analytics; and work with users to define reporting and analytic needs.
Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
Perform other related duties as needed to include working outside of typical business hours when necessary.