SAP Customer Solution Adoption Senior Specialist

SAP • Stanford, CA

1d • $148,600 - $306,300 • Onsite

About The Position

The Customer Solution Adoption Senior Specialist plays a critical role in driving customer success by accelerating the adoption and value realization of SAP solutions. This role partners closely with customers, account teams, and internal stakeholders to ensure customers achieve their desired business outcomes and maximize return on their SAP investments. The specialist acts as a trusted advisor, leveraging deep solution knowledge, industry expertise, and best practices to guide customers through their digital transformation journey.

Requirements

• Bachelor’s degree in Business, Information Technology, Engineering, or related field.
• 8+ years of experience in enterprise software, customer success, consulting, or solution adoption roles.
• Experience working with SAP solutions (e.g., S/4HANA, SuccessFactors, Ariba, BTP, etc.) strongly preferred.
• Strong understanding of cloud adoption and SaaS delivery models.
• Proven ability to drive customer engagement and adoption initiatives.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical mindset with ability to interpret data and link to business outcomes.
• Strong problem-solving and consultative skills.
• Ability to work in a fast-paced, collaborative, global environment.
• Familiarity with SAP product portfolio and ecosystem.
• Knowledge of business processes across industries (e.g., finance, supply chain, HR).
• Experience with data-driven tools, dashboards, or success measurement frameworks.
• Customer Focus & Value Orientation
• Business Acumen
• Strategic Thinking
• Collaboration & Influence
• Innovation & Continuous Improvement
• Results Execution

Responsibilities

• Build trusted relationships with key customer stakeholders, acting as a strategic advisor on SAP solutions.
• Understand customer business goals and align SAP solution capabilities to support those objectives.
• Drive adoption strategies that ensure customers are fully utilizing deployed SAP solutions.
• Develop and execute adoption plans, including success metrics, KPIs, and governance models.
• Identify gaps in solution usage and provide actionable recommendations to improve adoption.
• Track and measure customer outcomes to ensure value realization and continuous improvement.
• Provide guidance on best practices, standard processes, and solution optimization.
• Deliver enablement sessions, workshops, and training to customer teams as needed.
• Support customers in leveraging new features, innovations, and releases within SAP solutions.
• Partner with Customer Success Managers, Account Executives, and Solution Architects to align on customer strategy.
• Collaborate with product, support, and engineering teams to address customer needs and feedback.
• Act as the voice of the customer internally to influence product enhancements and roadmap priorities.
• Proactively identify risks to adoption or customer satisfaction and develop mitigation plans.
• Support renewal and expansion opportunities by demonstrating solution value and customer outcomes.
• Ensure high levels of customer satisfaction, retention, and advocacy.

Benefits

• Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
• SAP North America Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior