SAP CS- Customer Service Consultant

Innova Solutions•Philadelphia, PA

3d•Onsite

About The Position

A client of Innova Solutions is immediately hiring for a SAP CS- Customer Service Consultant. This is a Full-time Contract (W2) role for a SAP SD (Sales and Distribution) position with a duration of 6+ months. The role is located in Malvern, PA and is an onsite role. The primary skill required for the role is strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations. The ideal candidate will have excellent knowledge of Contracts, Billing and Pricing, and experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features. A demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting, strong analytical skills with exceptional attention to detail, and proven experience engaging with business stakeholders and driving solution discussions and design decisions are also essential. Excellent communication and collaboration skills are required.

Requirements

Strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.
Excellent knowledge of Contracts, Billing and Pricing.
Experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features.
Demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting.
Strong analytical skills with exceptional attention to detail.
Proven experience engaging with business stakeholders and driving solution discussions and design decisions.
Excellent communication and collaboration skills.
Sales and Distribution (SD), Materials Management (MM), Controlling (CO), Financial Accounting (FI)

Responsibilities

Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
Provide functional expertise across core SAP CS capabilities, with a strong focus on standard CS processes and configurations.
Analyze business requirements and translate them into effective SAP solutions.
Troubleshoot complex business and system issues, including hands-on involvement in configuration, testing, and debugging activities where required.
Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.
Support incident management, root cause analysis, change requests, and enhancement initiatives.
Mentor team members and provide leadership in support and delivery activities.