SAP CoE Manager

Oliver Tolas Healthcare Packaging

4d•Onsite

About The Position

Oliver Healthcare Packaging designs and manufactures highly engineered, sterile medical packaging for the medical device, drug delivery, and diagnostic markets. We have implemented SAP Rise Private Cloud Edition SAP S/4HANA 2023 solution & on-premises MES (Manufacturing Execution System) at all manufacturing locations. Our S/4HANA environment is hosted by Microsoft Azure with services provided by SAP Enterprise Cloud Services (SAP ECS). The SAP CoE Manager will lead our SAP Center of Excellence group responsible for providing Application Management Services (AMS) for SAP and related add-ins, integrations and cloud services, investigating and proposing continuous improvement requests, and managing relationships with system integrators, subject matter experts, and the internal team leading future implementations.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business or comparable work experience
10+ years of experience supporting SAP, preferably S/4 HANA in a manufacturing environment with 5+ years of experience managing a technical team
Successful track record working with technical teams such as SAP hosting providers and Basis analysts
Experience with cloud architectures and system integration methods
Understanding of SAP security and ABAP development practices
Past participation in change management committees
Successful implementation of enhancements on time and within cost estimates
Experience working in an ITIL‐based service management environment
Strong organizational and team collaboration skills
Exceptional communication skills
Ability to answer questions in a clear and concise manner both verbally and in writing to various technical levels
Enjoy working with other functional leaders to understand needs and provide solutions
Excellent listening skills and always seek first to understand the business concerns and needs
Effective time management skills
Strong logical and analytical thinker
Attention to detail
Able to find root causes of problems and quickly determine efficient solutions
Strong verbal and written communication skills
Understanding of basic accounting as it pertains to budgets, project cost management and capital expenditures
Understanding business process management and data management principles and practices
Ability to effectively plan and organize multiple concurrent initiatives
Ability to work under pressure and maximize efficiency
The ability to predictably and regularly attend work and to be punctual.
The ability to read and understand documents and drawings.
The ability to work cooperatively with others.
The ability to deal politely and professionally with customers and/or coworkers.
The ability to perform several tasks at once.
The ability to follow direction or instruction.
The ability to use a computer to communicate, create, and access information.

Nice To Haves

Master's degree in IT, computer science or business administration is beneficial
SAP training and system certifications is a plus
Manufacturing Execution System (MES) experience is a plus
Hands-on experience with SAP S/4HANA or predecessors is a plus
Understanding of typical human resource benefits and policies

Responsibilities

Lead the COE function and provide oversight for the team of technical professionals to meet business needs.
Provide guidance on various initiatives and how to effectively implement changes.
Develop and maintain relationships with global functional area leaders and subject matter experts.
Partner with all areas of the business using SAP to strengthen relationships and improve useability.
Provide regular updates on the status of SAP support, enhancement projects, and impacts on the business.
Effectively partner with outside resources for staff projects.
Track continuous improvement projects and report on status.
Manage SAP Enterprise Cloud Services (ECS) relationship and deliverables.
Consult with IT infrastructure team as necessary to diagnose and resolve system or networking issues.
Understand and maintain best practices utilizing our ITIL‐based methodology and SDLC process.
Learn architecture and components of Oliver systems from support and implementation teams, and other learning resources.
Meet with team members at least once per week to discuss progress, challenges and assistance needed.
Improve team performance by providing timely feedback and coaching.
Help the team create and manage effective SMART goals to be measured against in performance reviews and lend technical expertise to assist with projects and support issues.
Coordinate proper documentation of architecture and creation of solutions to resolve common issues.